Job Description & How to Apply Below
Pay Range: $18.9 - $19.9
Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.
Position OverviewThe Lot Associate's primary responsibility is to load orders into customer vehicles and ensure the parking lot is safe and welcoming for customers. Customer service and GET behaviors play a vital role in this position, as the Lot Associate is often the first and last person to interact with a customer.
Key ResponsibilitiesEnsures Customer Satisfaction
- Follow Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer.
- Maintain a sufficient quantity of carts near the entrance of the store.
- When required, ask open-ended questions about the customer’s projects to determine their needs and level of expertise.
- Approach customers to determine if they need help loading product into vehicles and/or shopping carts.
- Plan the best method of loading and securing merchandise in customer’s vehicle as per Safe Loading Training.
- Ensure that all exits/loading areas are not blocked or cluttered; sweep and clean debris off front apron and lumber loading pad.
- Follow all Safety and Loss Prevention policies and procedures.
- Use appropriate safety procedures with all equipment.
- Communicates Effectively
- Customer Focus
- Interpersonal skills
- Organizational skills
- Attention to detail
- Front End Supervisor
- None
- Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items.
- Working within a flexible schedule that may include evenings and weekends.
- Warehouse environment that can be dusty and noisy.
- Working in all weather conditions – frequent exposure to various weather conditions when loading and unloading product.
- Doors frequently open, causing drafts and interior temperature changes.
- High school Diploma or Equivalent
- 1 to 2 years of Retail experience
- NA
- NA
- NA
Position Requirements
10+ Years
work experience
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