Tool Rental Associate: Part Time

Tool Rental Associate:
Part Time - LANGFORD at The Home Depot in Victoria, BCV9B 3R3

Job Description
Pay Range: $18.9 - $19.9

Position Overview:

Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments.

Sales Associates are focused on customer service and finding and solving customer needs.

Key Responsibilities:

Ensures Customer Satisfaction

Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer

Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department

Ask open ended questions about the customer’s projects in order to determine their needs and level of expertise

Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them

Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need

Educate customers about the whole project

Using empowerment program when necessary to satisfy customers

Execute daily stock maintenance: all products signed, displayed, and clean

Builds Skills and Knowledge:

Maintain knowledge of all products in department and adjacent departments

Proactively seek knowledge on all products and services

Maintains Safety and Security:

Follows all safety policies and procedures, Loss Prevention policies and procedures

Communicates Effectively

Customer Focus

Skills:

Interpersonal Skills

Physical Requirements:

Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working Conditions:

Working within a flexible schedule that may include evening and weekends

Warehouse environment that can be dusty and noisy

Doors are frequently open, causing drafts and interior temperature changes

Qualifications:

High School Diploma or equivalent

1 to 2 years Retail or Trade experience an asset

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