Service Specialist Role in Retail

Location: Colwood

Join London Drugs as a Service Specialist and contribute to exceptional customer service.

Your role will involve assisting customers, handling queries, and overseeing the front end of our busy store.

As the Service Specialist, you’ll be a key player in ensuring customer satisfaction throughout the General Sales area. Your responsibilities include supervising cashiers, addressing customer issues, and maintaining essential front-end supplies. This position requires strong leadership skills and the ability to remain calm under stressful conditions to effectively train and monitor team members.

Key Responsibilities:

• Assist customers in navigating product selections

• Supervise front-end operations and cashier activities

• Manage customer inquiries at checkout areas

• Ensure proper maintenance of change float and supplies

• Provide training and guidance to team members

Requirements:

• Customer service experience is essential

• Strong communication and motivational skills

• Experience managing in a fast-paced retail environment

• Ability to stay composed during challenging interactions

• Flexible availability for scheduling throughout the week

Put your communication and leadership skills to work at London Drugs, enhancing our customer experience every day.
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