Sales Manager at Michaels

Elevate customer experience as a Sales Manager at Michaels in Langford, BC. Lead the sales team, ensuring operational excellence and engagement while driving store performance through strong leadership.

As the Sales Manager, you will steer a high-performing selling culture at Michaels, overseeing key sales operations and service standards. You will model best practices in customer interaction and support day-to-day execution of store policies. Your focus will be on achieving sales KPIs while coaching team members to elevate their skills.

Key Responsibilities:

• Assist Store Manager in implementing SOP adherence

• Model excellent customer service and selling behaviors

• Provide Manager-on-Duty coverage for operational continuity

• Oversee in-store programs and the Balloons business

• Promote customer enrollment in Loyalty Rewards Program

Requirements:

• 3+ years in retail leadership roles

• Ability to stand and move throughout the store

• Experience with POS and Self-Checkout systems

• Strong focus on customer satisfaction and conversion

• Capable of lifting 25-50 pounds as needed

Lead the sales team at Michaels and champion a customer-first culture in Langford.