Collections Associate

Position: Collections Associate for Outstanding Payments
Become a key player in resolving customer accounts as a Collections Associate. This role focuses on contacting clients to collect overdue payments, ensuring accurate documentation and follow-ups.

In this position, you will communicate with customers regarding overdue payments, review terms of sale, and effectively manage billing issues. The role requires handling up to 5 years of customer accounts with a strong emphasis on maintaining customer service levels. You will also document financial statuses and collection efforts in accordance with service level agreements.

Key Responsibilities:

• Contact customers for overdue payment information

• Post received payments to customer accounts

• Document financial statuses and collection efforts

• Monitor assigned accounts and collection reports

• Resolve internal and external billing discrepancies

Requirements:

• High School Diploma or GED preferred

• 2-5 years of experience in collections

• Specialized skills training or certification may be required

• Familiarity with accounts receivable processes

• Strong communication and documentation skills

Leverage your collection skills to enhance customer relationships while reducing outstanding debts efficiently.
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