Technical Services Supervisor

The Technical Services Supervisor is responsible for management and administration of all technical services that support the Library's delivery of services and resources to its users, including systems support, acquisitions of material in all formats, and cataloguing of material in all formats. Additional responsibilities include budget input, overseeing acquisitions and inter-library loan, providing coverage at the Borrower Services desk, supervising library technicians

Systems Support

Provide support and administration of:

• Sirsi Dynix Symphony Integrated Library System and Electronic Management System
• EBSCO Discovery System, EBSCOAdmin, and EBSCO databases
• OCLC Tipasa and Woldshare ILL systems
• OCLC Cataloguing and Metadata Subscriptions
• Springshare Libguides
• EZProxy authentication
• Other library hardware and software
• Troubleshoot authentication and system issues
• Consult with internal TWU IT and vendor support as needed.
• Create and maintain bibliographic/metadata records for materials in a range of formats (ex. print, electronic, special collections, audiovisual material), using current bibliographic standards and standard bibliographic utilities.
• Manage, configure, and maintains metadata (e.g., bibliographic records, authority records, other non-MARC metadata) for access to materials in all formats in the library catalogue, discovery layer, link resolver, institutional repository, and other discovery tools.
• Import and maintenance of batch bibliographic records (e.g., vendor provided e-book and e-resource records), modifying and expanding as needed.
• Creates policies and documentation for cataloguing and metadata systems and workflows.
• Liaison with third-party metadata vendors and contractors.

Oversee acquisition of all library material:

• Print and electronic books using library acquisition software (ex, GOBI) or through direct purchase (ex. online retailers, from publisher).
• Manage approval plans and mediated purchasing (ex. DDA, EBA)
• Add acquisitions records to Sirsi Dynix. Monitor funds and fund codes.
• Provide annual acquisition reports.

• Provides Borrower Services back-up coverage 2 days per week and as needed (ex. covering illness, vacation.).
• Provide monthly circulation statistics and other reports as needed.

• Supervise other library technicians, clerks, and student workers in technical services, including annual performance reviews.

• Provide input to library procedures and policies, especially in the technical services area.
• Pursue relevant professional development opportunities.

Key Internal Departments / Teams Interaction: Library staff and student workers, TWU IT department.

Reports : Assigned staff and student workers

Reports
to : University Librarian

Education and Certifications :
Recognized Library Technician diploma required. Bachelor’s degree or diploma in a related discipline an asset (e.g. Computer Science) or an equivalent combination of education, training and experience.

Experience :
Three to five years relevant experience in a library environment, including at least two years in a systems environment and/or Technical Services, or an equivalent combination of training and experience.

• Must demonstrate both aptitude and interest in systems, technology and technical services related work.
• Thorough understanding of library services, collections, technologies and resources
• Solid knowledge of current integrated library systems and bibliographic discovery layers, software and platforms (ILS, discovery tools, link resolvers, collection management software etc.).
• Solid knowledge of core library functions and the…