Delivery Specialist - Jaguar Land Rover

Position

Delivery Specialist

Full‑time

Jaguar Land Rover Langley, Sales Department

• Opportunity to work with a variety of OEM brands including Acura, Audi, BMW, Honda, Jaguar, Land Rover, Lexus, Mazda, Mercedes‑Benz, MINI, Porsche, Rolls‑Royce, Subaru, Toyota, Volkswagen.
• Amazing incentives such as Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching.
• Internal and external training & development opportunities for skill‑development and growth.
• Collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationships, and empowerment.
• Comprehensive extended health and dental plan tailored around associate wellness.
• Recognition and engagement events.

• Prepare showroom and maintain an attractive, desirable state at all times.
• Greet and welcome customers, providing excellent customer service.
• Support Sales Department during vehicle delivery process.
• Coordinate new and used vehicle deliveries between Sales, Finance & Insurance, and Detailing teams.
• Promote product superiority, including technology and features; inform customers about vehicle specifications.
• Present, explain, and demonstrate vehicle features in detail to all guests.
• Coordinate sold vehicle preparation, including accessories, chemical packages, and delivery clean ups.
• Inspect vehicles for delivery to ensure cleanliness, free of damage, and timely delivery.
• Follow up with customers after delivery on any outstanding questions.
• Respond to guest inquiries, both in person and via telephone.
• Provide vehicle information and explanation as needed after delivery.
• Exceed established customer service ratings and guidelines.
• Follow company safety policies and practices; report any accidents to General Manager.
• Perform other duties as assigned by management.

• Tech‑savvy and comfortable with automotive technology; aptitude for learning detailed product knowledge.
• Well organized with strong time management skills.
• Ability to work cooperatively with all levels of the organization.
• Excellent communication and interpersonal skills; articulate detailed information.
• Strong customer service skills.
• Highly self‑motivated, quick learner, open to challenges.
• Ability to communicate and assimilate information consistently with essential job functions.
• Ability to make sound decisions consistently with essential job functions.
• Valid British Columbia Driver's License with a good driving record.

Open Road reserves the right to modify this job description as business needs require.

We are an equal opportunity employer that embraces diversity.