Shift Supervisor in Customer Service

Join us as a Shift Supervisor in our Customer Service team, driving exceptional service in car buying across Canada. Manage shift schedules and enhance team performance in a supportive environment.

As a Shift Supervisor, you will play a vital role in overseeing our customer service operations. Your responsibilities will include monitoring employee schedules, assigning tasks, and reporting performance metrics. You will also support new hires through training and work on various administrative projects, contributing to our mission of transparency and simplicity in the automotive industry.

Key Responsibilities:

• Monitor start and end schedules for employees

• Assign tasks effectively within the customer service team

• Oversee and assess team performance

• Report customer service metrics to management

• Assist in training sessions for new team members

Requirements:

• Strong verbal and written communication skills

• Passionate about problem-solving

• Independent worker with teamwork enthusiasm

• Comfortable managing multiple tasks

• Positive, with a good sense of humor

Shape customer experiences and support our mission as a Shift Supervisor in a collaborative environment.
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