Service Department Assistant Manager

Position: Service Department Assistant Manager Role
Join Mercedes-Benz Langley as an Assistant Service Manager and enhance customer service in a top-tier automotive environment. Contribute to operational excellence and support a dedicated team.

In this vital support role, you will assist the Service Manager in ensuring the smooth operation of the Service Department. Your duties will include aiding Service Advisors, resolving customer inquiries, and maintaining service records. Your focus will be on upholding Dilawri's standards for quality service and customer satisfaction.

Key Responsibilities:

• Assist in managing daily operations of the service area

• Support appointment scheduling and customer follow-ups

• Resolve customer concerns and escalations promptly

• Ensure accurate service records are maintained

• Collaborate effectively with technicians and staff

Requirements:

• Over 5 years of automotive service experience

• Ability to understand vehicle mechanics and operations

• Outstanding written and verbal communication skills

• Strong attention to detail and organization

• Team-oriented mindset and self-motivated

Drive customer satisfaction and operational success at Dilawri’s Mercedes-Benz Langley dealership.
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