Mercedes-Benz Service Advisor Position

Become a Service Advisor at Mercedes-Benz Langley to deliver exemplary customer service.

Your role will emphasize communication and customer satisfaction in the service process.

Dilawri is currently seeking a Service Advisor who is committed to helping customers understand their vehicle services clearly. Reporting to the Service Manager, this position involves managing repair orders and ensuring efficient operations while maintaining a customer-centered focus. This role embodies the principles that define the Dilawri lifestyle.

Key Responsibilities:

• Ensure customer satisfaction throughout the service process

• Address client concerns with tact and professionalism

• Gather necessary info during vehicle inspections

• Monitor the status of repairs and update customers

• Review monthly CSI scores to improve performance

Requirements:

• Excellent customer service and communication skills

• Proven ability to handle concerns tactfully

• Experience in an automotive service setting is ideal

• Strong organizational skills with multitasking ability

• Legally entitled to work in Canada

Support our customers in their service needs as part of the Mercedes-Benz Langley team!
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