Customer Service Professional; CSP

Position: Customer Service Professional (CSP)
Description    Hello. It’s nice to meet you.
If you’re looking for a challenge, you’ve come to the right place, because no matter who you are or where you come from, we’re all building something. Every single one of us. Whether it’s a home, a career, a family or a future, we’re all searching for growth. This is our story too. For more than 45 years, we’ve built the All Weather Group into the largest privately owned and operated window, door and glass manufacturer in the country.

But in some ways, we’re just getting started. So, if you’re driven to make an impact and bring your best to our tight-knit, people-first culture, we want to hear from you.
Are you ready for this?
As a frontline team member, you shape our customers' experience with All Weather. The last mile, the final yard – every day, you have the power to create positive and lasting memories in the hearts and minds of customers and homeowners by letting them know that they’re in your good hands.
We’re currently hiring for a  Customer Service Professional (CSP)  for our  Langley Customer Solutions Centre . You’ll be challenged to think on your feet, learn on the job and get a little bit better each and every day, with the support of a team that always has your back. There’s more to any job than words on a page, but at the core of this position is understanding and meeting our customers’ needs.

As a Customer Service Professional, you’ll be a key brand ambassador – listening to customer inquiries, addressing concerns, and ensuring every interaction leaves a positive impression.

Your role is to provide clear information, resolve issues, and process transactions seamlessly. Each day, you’ll be responsible for:
Communicate with customers - including contractors, dealers, homeowners, and our sales partners – to provide accurate, timely information:
Completing all required paperwork accurately and on time, from processing orders to creating detailed sales quotes
Supporting the sales team with essential administrative tasks, ensuring smooth operations
Preparing and quoting chargeable service work, including parts and labour, to keep customers informed of costs.
Scheduling installations and coordinating Service Technicians efficiently, maximizing each day’s appointments for a full, efficient schedule.
This is a role where cleat communication and a proactive approach makes all the difference in delivering an exceptional brand experience.
Are you built for this?
We hire as much for attitude as we do for experience, because who you are is just as important as what you can do. Here’s who and what we’re looking for.
High school diploma or equivalent
3-5 years of solid experience in customer service, bringing a strong foundation in helping customers
Proficient with computer systems and comfortable learning new tools
Handles complex inquiries independently with exceptional listening and problem-solving skills
Builds effective relationships and maintains a warm, professional phone presence
Thrives in a high-paced environment, easily managing multiple tasks
Skilled in research and analysis to get to the root of issues
Meticulous attention to detail, strong organizational skills, and a commitment to continuous learning to meet the role’s demands
Takes ownership and accountability for all information shared with customers
Consistently demonstrates advanced customer service skills, keeping customer satisfaction as the top priority
Excellent time management and prioritization abilities
Communicates professionally and courteously, adapting to different customer needs
Experience in sales or building construction would be a valuable asset
Every day at All Weather is an opportunity to roll up your sleeves and move one step closer to your goals.
What’s in it for you?
Our…