Enrolment Advisor, Trad'l Ugrad Programs

Full-Time - Fixed Term Langley Township, BC, CA

10 days ago

Requisition

Salary Range: $45,200.00 To $47,200.00 Annually

* this is a 12-month fixed term position

Position Purpose & Summary
The Enrolment Advisor, Traditional Undergraduate Programs achieves individually assigned enrolment goals by actively recruiting, advising, and supporting prospective students through every stage of the admissions process.

This role involves engaging students and families through various communication channels, including phone, email, text, video conferencing, and in-person visits or recruitment events. The Enrolment Advisor provides personalized guidance on academic programs, student life, and financial aid while ensuring a seamless and mission-aligned admissions experience.

The Enrolment Advisor manages a defined recruitment territory or demographic segment, collaborates closely with internal departments, and represents Trinity Western University (TWU) at school visits, fairs, and community events. Through strong relationship-building, strategic outreach, and effective follow-up, the Advisor contributes to the achievement of the university’s overall enrolment objectives.

Key Areas of Accountability
Recruitment & Enrolment

Achieve individual enrolment goals and stage movement benchmarks through consistent, timely communication with assigned prospective students and families

Manage recruitment territory or demographic segment by implementing strategic outreach, follow-up, and conversion activities

Conduct phone, email, text, and video follow-ups to guide students through the application and enrolment process

Admissions Advising & Student Support

Provide personalized admissions counseling to prospective students and families, ensuring a clear understanding of programs, processes, and deadlines

Assist applicants through the admissions funnel (inquiry - applicant - admitted - enrolled)

Liaise with Admissions Operations and Data Services teams to ensure smooth processing of applications and efficient communication of decisions

Campus & Community Engagement

Support and participate in campus visit programs, open houses, preview days, and individual visits

Represent TWU at recruitment events, school visits, fairs, and church/community gatherings (in-person and virtual)

Adapt presentation content and style for diverse audiences

Relationship Development

Establish, cultivate, and maintain relationships with schools, churches, and community organizations to strengthen TWU’s presence in assigned regions

Serve as a key liaison between faculty, program chairs, Student Life, and assigned students/families

Actively pursue new initiatives and strategies to enhance recruitment and conversion effectiveness

Contribute ideas and feedback to the Admissions Manager and Enrolment Leadership Team

Collaborate with Marketing, Student Life, and other departments to align messaging and ensure a consistent student experience

Data Management & Reporting

Maintain accurate records of all student interactions, communications, and outcomes in the CRM (Salesforce)

Utilize data to track progress, assess territory performance, and inform recruitment strategy

The Person
Skills & Abilities

Excellent interpersonal and communication skills (written, verbal, and presentation)

Ability to build rapport and communicate effectively with students, parents, and diverse stakeholders

Strong organizational and time management skills with attention to detail

Proficiency in Microsoft Office Suite, CRM platforms, and virtual meeting tools (e.g., Zoom, Teams)

Demonstrated ability to manage multiple priorities in a fast-paced, goal-driven environment

Strong problem-solving and critical-thinking skills with a proactive, solution-oriented mindset

Flexible and adaptable, with willingness to travel and adjust hours as required

Motivated self-starter who works independently and collaboratively as part of a team

Knowledge

Comprehensive understanding of the admissions funnel, recruitment strategies, and student decision-making processes

Familiarity with higher education systems, particularly faith-based or private institutions

Knowledge of CRM systems (preferably Salesforce) and data management best…