Switchgear Application Specialist

Work Model:
This is a fully onsite role, with work performed at your designated Regal Rexnord office.

THE OPPORTUNITY
Thomson Power Systems (a Regal Rexnord company) is a leading manufacturer of electrical products and systems for use in the power generation industry, with over 50 years of experience.

We are currently seeking a Switchgear Application Specialist to join our Service team in Langley, BC. Reporting to the Field Service Operations Manager, this role acts as a technical subject matter expert (SME) supporting low and medium voltage switch gear and related power distribution systems.

This position serves as a key link between Field Service, Engineering, and customers- providing advanced technical support, effective troubleshooting, and improving service execution across a wide range of field applications. The successful candidate will support both remote and on-site activities, contribute to continuous improvement initiatives, and help ensure reliable, high-quality service delivery.

This is an excellent opportunity for a highly technical and customer-focused professional who enjoys problem-solving, collaboration, and supporting field operations in a dynamic environment.

YOUR MISSION

Provide advanced technical support to Field Service Technicians for commissioning, maintenance, testing, and troubleshooting of low and medium voltage switch gear and related systems.

Support remote and on-site troubleshooting activities using a structured, methodical approach to diagnose and resolve equipment issues.

Act as a primary technical escalation point for internal teams and customers, ensuring timely and effective resolution of complex service issues.

Develop and review Methods of Procedure (MOPs) for field activities, ensuring safe and consistent execution of service work.

Capture and document troubleshooting steps, findings, and resolutions clearly to support knowledge sharing and continuous improvement.

Collaborate closely with Engineering and Product teams to communicate field issues, support investigations, and contribute to product improvements, updates, and technical bulletins.

Provide technical support through service systems and tools, including responding to customer and technician inquiries.

Support and deliver technical training for field service personnel and customers on new and existing products.

Participate in the development and continuous improvement of service documentation, forms, and standard work instructions.

Work with third-party vendors to resolve recurring issues related to integrated equipment within Thomson Power Systems solutions.

Provide field feedback to Manufacturing and Engineering regarding product performance, quality issues, and design improvements.

Support coordination of field resources with Service leadership when technical expertise is required.

Travel to customer sites as needed to provide hands-on technical support.

Participate in factory testing and customer witness tests as required.

Ensure compliance with all company policies, safety standards, and regulatory requirements.

ARE YOU THE ONE?
Required Education, Experience And Skills

Bachelor’s degree in electrical engineering, Power Engineering, or related technical discipline, or equivalent combination of education and experience.

10+ years of technical experience in the power generation, electrical distribution, or related industry.

5+ years of hands-on experience with installation, commissioning, troubleshooting, and maintenance of electrical distribution systems, including LV/MV switch gear, ATS, control systems, and backup power systems.

Prior field service experience with an OEM or reputable service provider (e.g., Eaton, Schneider, Siemens, Cummins, CAT) is strongly preferred.

Strong understanding of electrical…