Switchgear Application Specialist

Work Model:
This is a fully onsite role, with work performed at your designated Regal Rexnord office.

Thomson Power Systems (a Regal Rexnord company) is a leading manufacturer of electrical products and systems for use in the power generation industry, with over 50 years of experience.

We are currently seeking a Switchgear Application Specialist to join our Service team in Langley, BC. Reporting to the Field Service Operations Manager, this role acts as a technical subject matter expert (SME) supporting low and medium voltage switch gear and related power distribution systems.

This position serves as a key link between Field Service, Engineering, and customers- providing advanced technical support, effective troubleshooting, and improving service execution across a wide range of field applications. The successful candidate will support both remote and on-site activities, contribute to continuous improvement initiatives, and help ensure reliable, high-quality service delivery.

This is an excellent opportunity for a highly technical and customer-focused professional who enjoys problem-solving, collaboration, and supporting field operations in a dynamic environment.

• Provide advanced technical support to Field Service Technicians for commissioning, maintenance, testing, and troubleshooting of low and medium voltage switch gear and related systems.
• Support remote and on-site troubleshooting activities using a structured, methodical approach to diagnose and resolve equipment issues.
• Act as a primary technical escalation point for internal teams and customers, ensuring timely and effective resolution of complex service issues.
• Develop and review Methods of Procedure (MOPs) for field activities, ensuring safe and consistent execution of service work.
• Capture and document troubleshooting steps, findings, and resolutions clearly to support knowledge sharing and continuous improvement.
• Collaborate closely with Engineering and Product teams to communicate field issues, support investigations, and contribute to product improvements, updates, and technical bulletins.
• Provide technical support through service systems and tools, including responding to customer and technician inquiries.
• Support and deliver technical training for field service personnel and customers on new and existing products.
• Participate in the development and continuous improvement of service documentation, forms, and standard work instructions.
• Work with third-party vendors to resolve recurring issues related to integrated equipment within Thomson Power Systems solutions.
• Provide field feedback to Manufacturing and Engineering regarding product performance, quality issues, and design improvements.
• Support coordination of field resources with Service leadership when technical expertise is required.
• Travel to customer sites as needed to provide hands-on technical support.
• Participate in factory testing and customer witness tests as required.
• Ensure compliance with all company policies, safety standards, and regulatory requirements.

• Bachelor’s degree in electrical engineering, Power Engineering, or related technical discipline, or equivalent combination of education and experience.
• 10+ years of technical experience in the power generation, electrical distribution, or related industry.
• 5+ years of hands-on experience with installation, commissioning, troubleshooting, and maintenance of electrical distribution systems, including LV/MV switch gear, ATS, control systems, and backup power systems.
• Prior field service experience with an OEM or reputable service provider (e.g., Eaton, Schneider, Siemens, Cummins, CAT) is strongly preferred.
• Strong understanding of electrical…