Service Receptionist
Looking for a great opportunity to work in Canada’s largest Automotive Group?
Join the Family today, the Dilawri Lifestyle is waiting for you!
Dilawri life is full of excitement, for a glimpse into the road ahead.
Mercedes-Benz Langley is currently looking to fill aposition of a
Service Receptionist.
The primary function of the Service Receptionist is to administer to incoming walk intraffic & answering & properly directing inbound dealership calls through to the parts and service department.
- Greet customers upon their arrival at dealership.
- Answerall incoming calls promptly, and direct call to appropriate individual.
- Handle general inquiries from callers.
- Communicate with all callers in a friendly, efficient and professional manner and attempt to minimize the amount of time they are placed on hold.
- Refer messages to correct party in a timely manner.
- Inform telephone company maintenance department of any switchboard malfunctions.
- Collect payment from customers and issue receipts for goods and services.
- Prepare invoices and record amounts received.
- Provide cash refunds or issue credit memoranda to customers for returned goods, as authorized by manager.
- Record/balance totals shown on cash register tapes or computer records; ensure invoice amounts and payment methods correspond; verify cash on hand tofloat.
- Handle customer complaints with integrity and confidence and, if necessary,direct customers to Service Advisor or other appropriate individuals.
- Operate credit card machines; verify balances at end of day and advise manager immediately of any cash shortages.
- Follow closeout procedures and final balancing at end of shift
- Ensure workarea is neat and clean and exhibit an informed, professional approach withall customers.
- Perform clerical duties such as arranging for couriers and proofreading, andassist other administrative departments as necessary.
- Attend all department meetings.
- Follow all company and manufacturer policies, directives and procedures.
- Perform anyother duties as required.
Advantages of the Dilawri Lifestyle:
- First hand mentoring fromauto industry leaders
- Employee discounts onvehicle purchases and leases
- Employee discounts onservice and parts
- Competitive compensation
- Exclusive Dilawri offers
- A true Family culture
Dilawri Group of Companies is Canada’s largest automotive group with 75+franchised dealerships representing 35+ automotive brands throughout Quebec, Ontario,Saskatchewan, Alberta, British Columbia, and Washington DC. Privately owned and operated by the Dilawri family since 1985, the company continues to expand its footprint in Canada, building on its history of excellence in the automotive industry. With more than 4,000employees, Dilawri Group of Companies is proud to offer exceptional product sand customer service in every dealership.
Dilawri Group of Companies is not only a leader in the automotive industry, it is alsoa leader in the communities it serves, having established The Dilawri Foundation in 2002. The Dilawri Foundation has contributed tens of millions ofdollars throughout Canada supporting a variety of charitable causes.
Goto our website to see more about our company and the many reasons why you willwant to work for us!
Wedo thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).