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Job Description & How to Apply Below
Job Category
Front-Line Outreach & Mental Health Workers
Wage Range
$25.01 to $26.80
Job Summary
In a manner consistent with the Coast’s mission, philosophy, policies and objectives and under the direction of the Housing Manager the Front Desk Attendant is responsible for monitoring the Front Desk/Reception area of the building.
Hours of Work
11:00 - 19:00
19:00 - 07:00
They may also be asked to help support with 07:00 - 15:00, 15:00 - 19:00 shifts
Typical Duties
Greeting guests and tenants
Ensuring and enforcing community rules
Managing keys and sign in roster
Interacting with tenants and performing security duties for the facility such as monitoring the front door
Patrolling, checking that doors and windows are secure
Performing reception type duties such as directing calls, receiving and relaying messages, engaging visitors, clients and guests and responding to in person enquiries in a professional courteous manner
Providing building information to clients such as the safety systems, guest and visitor protocols
Allowing safe and timely access and egress to the building and fulfilling
Responsible for other related duties as assigned
Required Qualifications
Grade 12 education or equivalent, a Certificate in Building Service or a Security Guard Training Certificate from a recognized college or equivalent combination of education, training and 6 months experience are required.
Ability to provide/obtain the following upon hire
A First Aid Certificate
Ministry of Justice Criminal Record clearance are required.
Knowledge and Abilities
Ability to work with people with a mental illness.
Ability to communicate effectively, both verbally and in writing.
Physical ability to carry out the duties of the position.
Ability to work independently and in cooperation with others.
Ability to operate related equipment.
Ability to organize and prioritize.
Ability to establish and maintain rapport with clients.
Ability to observe and recognize changes in clients.
About Coast
Coast Mental Health (Coast) is one of the largest mental health non-profit societies in Canada and operates a large array of innovative housing and community-based rehabilitation services for people with a mental illness living in and around Vancouver. Coast operates in the Lower Mainland of British Columbia providing approximately 1000 people with supportive housing and 4000 clients living in the community with a wide variety of programs and services.
Coast fosters a client-driven, recovery-oriented environment that promotes restoring health, personal growth and a return to society for individuals with a mental illness through advocacy and providing direct programs and services. Coast is deeply invested in cultural safety, reconciliation, and anti-racism. Our employees receive training on cultural humility, trauma-informed practice, and inclusive leadership. We strive to reflect the communities we serve and value lived experience alongside professional qualifications.
Why Coast
We recognize safety as a top priority for the organization.
We believe in our people and recognize hard work.
We operate client-centered care under the principles of psychosocial rehabilitation.
We offer a variety of work placement opportunities within the organization.
We strive to be the best that we can be.
We hold Exemplary Standing with Accreditation Canada.
We have been recognized with numerous awards for our innovative programming.
We care about our employees, and believe in living our values and culture throughout the organization
Some of the Benefits we Offer
100% employer-paid benefits for employees and their families.
Vision Care, Dental Care, Prescription Drugs, Naturopath, Acupuncture, Chiropractic, Group Life, Massage therapy, Physiotherapy, and Unlimited Out-of-Province and Out-of-Country Emergencies.
General sick-leave accruals.
Long-term disability programs. Short-term disability programs available to exempt positions only.
5 days of paid leave for Indigenous Employees for Ceremonial, Cultural, and Spiritual events per year.
8 weeks of paid leave for gender affirming care for medical procedures for transgender and gender diverse employees, cumulative total.
Employee and Family Assistance Program, which includes personal counselling, Life Coaching, Financial Coaching, Legal Referral and Advisory Services, and Health Coaching. In addition, Coast provides a cognitive behavioural therapy program (CBT abilities program) and Headversity for managing a variety of life issues and includes self-paced therapeutic support.
Municipal Pension Plan with guaranteed lifetime monthly pension when you retire. More information can be found at: .
Additional Information
*** For any unionized positions, current/internal Coast employees must apply within seven (7) days of the posting date withtheir internal UKG account (using their Coast email address), in order to be considered as an internal applicant. Current/internal Coast employees who apply to a unionized position using an external account (or email), or after the seven (7) day…
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