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Job Description & How to Apply Below
Senior Recruiting Specialist and Team Lead at Procom
On behalf of our Public Sector Client, we are seeking a Computer Application Support contractor for a 3‑month contract (possibility of extension).
A valid Secret clearance is required. Work is fully on‑site in the National Capital Region (Ottawa and Gatineau).
Mandatory Skills- Minimum of 6 months of hands‑on experience providing on‑site IT support to clients
- Experience using and troubleshooting web/video conferencing platforms such as MS Teams, Web Ex, Zoom, or Skype
- In‑person experience supporting and coaching on smartphones in an office environment, not remote support
- Experience using and troubleshooting MS365 products in an office setting
- Client‑facing role attending different workstations at various floors and site locations (Ottawa and Gatineau)
- Lift computer hardware/equipment as needed
- Walk floors to assess readiness of all workstations within the National Capital Region, note deficiencies and replace or add any missing or faulty hardware
- Assist clients with connecting their devices (laptops and smartphones) to the wireless network and peripherals at their desks (e.g., docking stations, monitors)
- Help clients connect to virtual meetings using their devices in boardrooms
- Support decommissioning by removing IT equipment (e.g., printers, monitors, docking stations) and either reusing or sending it for surplus
- Complete client requests
- Demonstrate strong client service and relations skills, handling heavy workloads and challenging situations with courtesy, understanding, and efficiency
- Create and enter relevant information into the departmental incident and problem tracking system (BMC Remedy), documenting and escalating incidents and problems to the appropriate support team when necessary
- Perform basic troubleshooting and documentation of hardware and software issues related to departmental mobility tools, including laptops, remote connections/network access, and virtual private networks
- Coach clients on using smartphones, including iPhones and Android devices
Seniority Level: Associate
Employment Type:
Contract
Job Function:
Information Technology
Industries:
Technology, Information & Media
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