Job Description & How to Apply Below
This position emphasizes hands-on assistance with computers and systems, requiring expertise in ERP software such as Microsoft Dynamics NAV. You will address user inquiries by consulting manuals and technical documentation, ensuring each interaction is logged for ongoing improvement. Strong communication skills will be crucial as you provide tailored advice and training.
Key Responsibilities:
• Respond to users' technical difficulties promptly
• Utilize user guides to find and implement solutions
• Conduct user training based on identified challenges
• Maintain a detailed log of problems and solutions
• Offer network and Internet support as needed
Requirements:
• 1-2 years of experience in technical support
• Familiarity with Microsoft Dynamics NAV
• Detail-oriented approach to problem mitigation
• Effective communication and training skills
• Strong interpersonal skills to engage users
Enhance user satisfaction by applying your problem-solving expertise in this pivotal technical support role.
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