Director of Professional Services

## Director of Professional Services Apply locations:
British Columbia, Canada:
Newfoundland, Canada:
Prince Edward Island, Canada:
New Brunswick, Canada:
Remote - Saskatchewan time type:
Full time posted on:
Posted Todayjob requisition :
R0043887
* ** Project Portfolio Management**  + Define and operationalize implementation methodologies appropriate for Enterprise Resource Planning (ERP), Point of Sale (POS), and Student Information System software implementations with contract values ranging from less than $10,000 to over $500,000 and durations from 1 month to 18 months  + Lead PS team members in the execution projects and perform direct customer-facing project management duties as required.  

+ Ensure successful project delivery aligned with revenue targets and client satisfaction.  + Manage remote, cross-functional teams of Application Consultants, technical specialists, and SMEs across all product lines.  + Apply project management frameworks with internal rigor while remaining approachable and relationship-centered in all customer-facing interactions, particularly with K-12 and higher-education institutional leaders.
* ** AI Strategy & Adoption**  + Treat AI adoption as a strategic imperative — embedding AI tools throughout the PS lifecycle from SOW creation and project planning through execution, testing, training, and closeout.  + Leverage AI tools to scale implementation capacity, enabling a small PS team to support a growing number of large, complex projects without linear headcount growth.  + Continuously evaluate and implement AI tools that accelerate project planning, automate documentation generation, and improve cross-project visibility.
** Qualifications
* ** Proven experience leading complex software implementation projects in ERP, Point-of-Sale, Student Information Systems, or comparable vertical market software domains.
* Demonstrated success in building and scaling PS delivery processes from the ground up in a small-team, high-growth environment.
* Strong financial management capability, including hands-on experience with percent-complete (EAC) revenue recognition, PS P&L ownership, WIP management, and revenue forecasting.
* Demonstrated comfort operating a PS team at a revenue-to-operating-expense ratio of 2x or greater.
* ** Concrete, hands-on experience applying AI tools in a project management or PS delivery context**, with the ability to speak to past applications, outcomes, and a forward-looking vision.
* Experience managing remote, cross-functional teams with accountability across distributed environments.
* Servant-leader with the ability to apply structured methodologies internally while remaining approachable and relationship-centered with K-12 and higher education customers.
* Results-driven, capable of defining relevant KPIs and milestones, then measuring progress to achieve long-term goals.
** Preferred Qualifications
*** Vertical market software experience;
Education technology (K-12 and/or higher-education) considered a strong asset.
* Familiarity with IFRS revenue recognition policies.
* Experience with project tracking tools (e.g., Jira, Smartsheet, MS Project).
* Degree in Business Administration or Finance / Accounting, or equivalent operational experience.
* PMP or equivalent certification, applied with the flexibility appropriate to an education-sector customer base.* + Apply AI to extract insight from project data - identifying delivery patterns, risk indicators, and customer engagement trends that inform operational and revenue decisions.  + Lead change management efforts to embed AI into team workflows, with measurable adoption expectations and AI fluency as an explicit component of team performance.
* ** Revenue Expansion & Customer Growth**  + Identify and act on organic revenue expansion opportunities within the existing customer base, including additional implementation phases, training, consulting, and scope extensions.  + Collaborate with Sales and Account Management to surface PS opportunities arising from customer interactions, implementation milestones, and product upgrades.  + Support late-stage new-name sales opportunities by contributing detailed implementation plans, realistic timelines, and credible PS scoping to proposals and RFP responses.  

+ Ensure methodology investments on early large-scale implementations are packaged to accelerate delivery - and PS revenue realization - on subsequent projects of similar scope.
* ** Financial Ownership**  + Own the Professional Services P&L across HHES and SDS, with accountability for sustaining a revenue-to-expense ratio of 2x.  + Maintain rigorous monthly revenue forecasts based on scheduled project work, backlog, milestone billings, and in-month sales activity.  + Manage percent-complete (EAC) revenue recognition with accuracy, ensuring WIP balances are actively managed and forecasts reflect true project progress.  + Ensure compliance with revenue recognition standards, including IFRS, across both simple and complex engagements.  

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