Adobe CDP Architect

Adobe CDP Architect

Location: Remote (PST Time Zone)

Duration: 3-6 months / extendible

Role: Adobe CDP Architect

Job Summary

We are seeking an experienced Adobe CDP Architect to lead a customer data and journey transformation program. This role will be responsible for driving customer journey discovery, designing scalable customer data architectures, and leading the implementation of Adobe Real-Time Customer Data Platform solutions.

The ideal candidate will serve as the bridge between business stakeholders and technical teams, translating customer experience objectives into scalable, privacy-compliant customer data solutions. This role requires deep expertise in customer data platforms, identity resolution, customer journey design, and enterprise-scale customer profile management.

Key Responsibilities

Journey Mapping & Customer Experience Design

• Lead customer journey mapping workshops with business and technology stakeholders.
• Identify and prioritize customer journeys across onboarding, communications, billing, self-service, customer engagement, and service operations.
• Translate business requirements into customer data, identity, segmentation, and activation strategies.
• Define customer experience KPIs, success metrics, and measurement frameworks.

Adobe CDP Architecture & Solution Design

• Own end-to-end architecture design for Adobe Real-Time Customer Data Platform.
• Design and implement:
• Customer profile schemas
• Identity resolution frameworks
• Namespace strategies
• Data ingestion architectures (batch, streaming, API)
• Consent and governance models
• Develop scalable unified customer profiles across multiple customer touchpoints and data sources.
• Define audience segmentation and activation strategies aligned to customer journeys.
• Ensure alignment with Adobe Experience Platform best practices and enterprise architecture standards.

Implementation Leadership

• Provide architectural leadership throughout Adobe CDP implementation initiatives.
• Collaborate with delivery teams to ensure successful deployment and adoption.
• Support integration with:
• CRM platforms
• Billing systems
• Customer Information Systems (CIS)
• Call center platforms
• Web and mobile applications
• Operational and IoT data sources
• Guide testing, validation, deployment, and production readiness activities.

Data Governance, Privacy & Compliance

• Design privacy-by-design solutions aligned with regulatory and organizational requirements.
• Establish data governance standards including:
• Consent management
• Data classification
• Data retention policies
• Access controls and usage policies
• Collaborate with Privacy, Legal, Security, and Compliance teams to ensure governance requirements are met.

Stakeholder & Program Leadership

• Act as a trusted advisor to business and executive stakeholders.
• Facilitate workshops, architecture reviews, and strategic planning sessions.
• Support roadmap development, MVP planning, and value realization initiatives.
• Contribute to operating model design, knowledge transfer, and organizational enablement.

Required Qualifications

Core Experience

• 7–10+ years of experience in Customer Data, Martech, Digital Architecture, or Customer Experience technology roles.
• 3+ years of hands-on experience with Adobe Real-Time Customer Data Platform.
• Strong experience in customer journey mapping and enterprise customer experience design.
• Proven expertise designing and implementing unified customer profiles at scale.
• Strong understanding of:
• Identity resolution
• Customer data modeling
• Schema design
• Audience segmentation
• Customer activation strategies

Adobe Experience Platform Expertise

• Hands-on experience with:
• Adobe Real-Time Customer Data Platform
• Adobe Experience Platform
• Experience with Adobe Journey Optimizer preferred.
• Experience with Adobe Analytics, Tags, and Data Collection preferred.

Consulting & Leadership

• Strong stakeholder management and executive communication skills.
• Proven ability to facilitate workshops and lead discovery sessions.
• Ability to translate business requirements into scalable technical solutions.
• Experience working within complex, multi-vendor delivery environments.

Preferred Qualifications

• Experience in Utilities, Energy, Telecommunications, or other regulated industries.
• Familiarity with:
• Customer Information Systems (CIS)
• Billing platforms
• Call center technologies
• IoT and AMI data environments
• Adobe certifications in AEP, CDP, or Solution Architecture.
• Experience with Agile delivery methodologies and enterprise transformation programs.

Key Skills & Competencies

• Adobe Real-Time CDP Architecture
• Adobe Experience Platform (AEP)
• Adobe Journey Mapping & Customer Experience Design
• Identity Resolution & Unified Customer Profiles
• Data Modeling & Schema Design
• Audience Segmentation & Activation
• Data Governance & Privacy Compliance
• Adobe Journey Optimizer
• Stakeholder Management & Consulting
• Enterprise Solution Architecture & Digital Transformation