Senior Desktop Support

Salary Range
$60,390.00 To $70,000.00 Annually

Who We are:

Take your career to the next level with Kinetics Drive Solutions, a proud member of ST Engineering Land Systems (LDS). We are a leading designer and manufacturer of innovative heavy‑duty drive and control solutions for land vehicles, delivering mission‑critical mobility through advanced technologies to customers worldwide. Be part of a global organization where you’ll be empowered to live our Right Attitudes, Own It, Integrity, and Win as One Team;

while growing in a fast‑paced, innovation‑driven environment.

The Role:

Kinetics Drive Solutions is looking for a proactive and customer‑focused IT Senior Desktop Support to join our team. This role is ideal for someone who enjoys solving technical issues, supporting end users, and working in a fast‑paced environment where technology plays a key role in daily IT operations. The successful candidate will provide front‑line IT support across the company, helping maintain reliable systems, networks, devices, and business applications while delivering a high level of customer service to employees across all departments.

Your Responsibilities:
As the go‑to person for troubleshooting technical issues, supporting hardware and software systems, setting up devices and user accounts, you will help employees navigate technology with confidence. From on‑boarding new employees to supporting system upgrades and IT improvements, no two days will be the same. In this hands‑on role, you will keep our teams connected, supported, and running efficiently each day while maintaining a proactive, customer‑focused approach in a collaborative environment that directly supports business success.

You will be a great fit if you have:
Proactive, customer‑focused, and collaborative mindset. Tech‑savvy with strong troubleshooting skills, excellent communication, and hands‑on experience supporting Windows environments, Microsoft 365, devices, and end users. Comfortable with Active Directory, Entra  (Azure AD), endpoint management tools, networking concepts such as TCP/IP, DNS, DHCP, and VPNs. Organizational skills and ability to manage priorities while delivering high‑level customer service.

Experience with IT service management practices, cybersecurity principles, and supporting operational or manufacturing environments is an asset. Minimum 4–5 years of IT support experience and a Diploma or Degree in Information Technology or equivalent.

We

Offer:

A collaborative and rewarding work environment

A generous vacation program—starting at 2 weeks in your first year, increasing to 3 weeks in your second year, and growing to up to 6 weeks after 7 years of service

Comprehensive Extended Health coverage

Group RRSP program with company matching

Ongoing training and professional development opportunities

Option to bank overtime for additional vacation time

A culture that prioritizes safety, innovation, learning, and teamwork

#J-18808-Ljbffr