Business Systems Administrator

Position:
Business Systems Administrator

Department:
Information Technology

Term:
Permanent, Full Time (40 hours/week)

Reports to:
Director of IT

Location:
Langley, BC

Salary Range: $65,000 – $70,000 per annum

Focus on the Family Canada is a Christian not-for-profit dedicated to helping families thrive since 1983. Through our programs, resources, and initiatives, we support individuals and families in navigating life’s challenges with faith, resilience, and love. Rooted in biblical values, we believe in fostering strong, healthy relationships and empowering communities through compassionate and faith-based support. Learn more at

The Business Systems Administrator supports the day-to-day health of our core business systems and serves as the link between ministry teams, business operations, technology platforms, and external vendors. As a trusted technical partner, you will translate operational needs into sustainable system solutions that improve organizational effectiveness and support ministry outcomes.

• Be part of a mission-driven team that makes a tangible difference in the lives of families.
• Work in an organization that prioritizes faith, social responsibility, and holistic family support.
• Enjoy a collaborative and supportive work environment with opportunities for professional growth.
• Enjoy generous paid time off and leave to ensure you have time to recharge.
• Comprehensive extended health benefits to promote physical and mental well-being.
• Provision of Employee Assistance Program (EAP) including counseling to support mental health.
• Enjoy staff discounts on all Focus on the Family resources and materials.
• RRSP Matching starting at 5% after a year of continuous employment to help plan your financial future.

• Day-to-day Net Suite administration is managed, including users, roles, permissions, saved searches, reports, dashboards, forms, and record customizations.
• Suite Script and Suite Flow solutions are developed, modified, and troubleshot to support routine business needs, while collaborating with the ERP Manager and external developers on larger or more complex builds.
• Core business systems are simplified, standardized, and maintained through documentation of existing customizations and the adoption of standard platform functionality where appropriate to ensure sustainability, maintainability, and scalability.
• Sound change-management practices are applied, including sandbox testing, documentation, and controlled deployments using the Suite Cloud Development Framework (SDF) or equivalent methodologies.
• Responsive end-user support, training, and documentation are provided, ensuring issues are triaged, resolved, or appropriately escalated.

• Departmental business processes are evaluated and mapped, with bottlenecks and manual processes identified and practical improvements recommended to enhance efficiency and user experience.
• Current-state and future-state business processes are documented and translated into functional specifications and solution requirements.
• A roadmap of system enhancements is maintained and supported in collaboration with the ERP Manager to ensure continuous improvement and alignment with business priorities.
• System enhancement initiatives are supported throughout the software development lifecycle, including requirements documentation, design, development, testing, deployment, and post-implementation support.

• Integrations between business systems and digital platforms are supported and troubleshot in collaboration with vendors and consultants.
• Data synchronization processes are tested and validated to ensure accurate information exchange between platforms.
• Data integrity across connected systems is maintained through proactive monitoring, deduplication, validation, and reconciliation practices.
• Data governance standards, reporting standards, and system documentation are maintained, including configurations, integrations, and data-flow processes.

• Equip staff to effectively utilize business systems, reports, processes, and technology tools that support ministry operations
• Provide user training, guidance, and documentation for supported systems and business processes, and support staff adoption of new tools, workflows, reports, and system enhancements

• Diploma or degree in Information Technology, Computer…