Sales Analyst, Tools & Technology

As part of the largest baking company in the world, Bimbo Canada is a leading producer and distributor of packaged fresh bread, bakery products and snacks. We produce and distribute more than 1,000 products across; 18 brands Canadians know and trust, like Dempster's®, Villaggio®, POM®, Bon Matin®, Stonemill®, Natural Bakery®, Takis®, Thomas'®, Little Bites™, Vachon®, Hostess® and more.

In business for more than 110 years, the company operates 15 bakeries and employs approximately 4,000 associates across Canada. Bimbo Canada creates value by being at the forefront of manufacturing and service delivery innovation in the baking industry through the continued improvement and refinement of its supply chain network while serving major grocery chains, retail outlets and food service operations across Canada.

At Bimbo Canada, we’re more than just a bakery - we’re a family dedicated to baking delicious moments for millions. Our beliefs are the foundation of our success, and we’re looking for people who share our commitment to excellence.

The Transformation & Sales Optimization team is dedicated to supporting Field Sales through project management, innovation, technology enablement, and continuous improvement across ordering, delivery, selling, merchandising, customer execution, and field productivity. Guided by lean thinking and respect for people, the team connects commercial strategy with field-level execution by developing practical solutions that simplify work, strengthen adoption, and support Bimbo Canada's strategic objectives of business simplification and profitable customer growth.

The Tools & Technology group is responsible for the design, implementation, evolution, and ongoing support of the digital tools used by Field Sales.
Sales Analyst, Tools & Technology plays a key role in the administration, optimization, enhancement, and adoption of these solutions, including the OTTO web-based ordering platform, Field Sales CRM applications, SharePoint sites, call cycle tools, reporting platforms, automation solutions, and related technologies.

• Execute the ongoing administration of Field Sales tools and systems, including:
• Timely updates to user access, customer information, territories, routes, and organizational structures across multiple platforms.
• Compilation, validation, and maintenance of data used in recurring imports, exports, integrations, and business processes.
• Facilitation of cross-functional requests involving sales tool data, reporting, and system outputs.
• Partner with technical teams and vendors on APIs, file transfers, system integrations, scheduled jobs, automated processes, and data exchange requirements.
• Monitor and troubleshoot tool-related issues, escalating and coordinating resolution efforts as required.
• Provide end-user support for sales tools through email, Microsoft Teams, documentation, and training resources.
• Develop and maintain training materials, standard operating procedures (SOPs), job aids, and process documentation to reflect evolving processes and system functionality.

• Support the ongoing evolution of Field Sales technologies, including CRM and mobile sales applications, ordering platforms, Microsoft 365 solutions, SharePoint, Power Platform, automation tools, reporting capabilities, and vendor-supported systems.
• Identify opportunities to leverage automation, AI, and emerging technologies to improve business processes, productivity, reporting, and decision-making.
• Contribute to the development and implementation of AI-enabled solutions, workflows, and user adoption initiatives.
• Evaluate current and emerging technology solutions and vendor offerings to support future business needs and…