B2B Product Support Specialist at Ashby

Empower customers as a B2B Product Support Specialist with Ashby in North America. Collaborate with clients to troubleshoot product integrations and enhance their workflow experience.

This role involves working closely with customers to navigate Ashby’s complex product. You'll troubleshoot sophisticated integrations and guide users through detailed workflows. Engagement in projects to refine internal processes and improve team effectiveness is essential, highlighting a proactive and curious mindset.

Key Responsibilities:

• Troubleshoot complex integrations and assist customers daily

• Guide clients through detailed workflows for product use

• Implement workflow automation to enhance team cohesion

• Synthesize technical information for support team enablement

• Address customer inquiries with thorough, empathetic responses

Requirements:

• Experience in B2B customer support for diverse organizations

• Strong problem-solving capabilities and solution-oriented mindset

• Curiosity and eagerness to learn complex products

• Ownership mentality in decision-making and problem-solving

• Excellent communication skills for customer interaction

Lead customer success and product expertise at Ashby with a commitment to service excellence.
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