Service Manager

Matchbox Consulting Group is working closely with a residential and commercial developer in the Fraser Valley area for a Service Manager to join their team based in their Langley office to lead their deficiencies and maintenance.

Roles and Duties:

• Performing administrative duties such as communicating with clients, greeting customers or answering phone calls to schedule service appointments
• Prepare the finishing touches on homes or units prior to the final walk through with clients, completing walk throughs, and servicing the needs before move-in
• Complete post-possession walk throughs and the deficiencies, both at 3 months and 1 year. Also to complete all items from these walk thru lists.
• Prepare and lead homeowner orientation for handover operations
• Coordinate and hire trades to complete service-related items and tenant improvement works for our clients
• Monitor the cleanliness and excellence of our finished industrial sites and hold tenants accountable
• Develop a working knowledge of industry laws and regulations to ensure their service department is in compliance.
• Monthly reviews done on all commercial facilities for functioning outdoor lighting, irrigation, landscape, roof condition, HVAC, and more. Complete with monthly reporting on commercial buildings
• Be able to perform service repairs including, but not limited to:
  • Drywall
  • Painting
  • Framing(minor)
  • Siding
  • Adjusting doors
  • Finish carpentry
  • Repairing caulking
  • Roofs
  • Ventilation
  • Furnace
  • Flooring
  • Tile
• Manage winter upkeep like snow removal and spread salt on pavement to ensure liability is covered off from our tenants.
• Ensure repeat customers by handling customer concerns in a timely manner
• Weekly reporting for service pulled from software
• Response within 24 hours of service request dealt with customer.
• Continued education to develop
• Manage tenant improvement works under $250,000 along with retrofitting older commercial buildings.
• Take complete ownership of the property maintenance and service while working alongside others
• Quality control on all sites at different stages, complete lists/tasks and distribute to super/foreman.

Expectations:

• Working knowledge of home construction from foundation to handing over the keys
• Extensive knowledge on industry standards and best practices, including details about companies and manufacturers
• Clean and tidy representation in dress code while wearing professional attire
• Excellent customer service skills to resolve complaints efficiently and encourage repeat customers. Service based background required.
• Training for 1-3 months with the current service manager to gain deep knowledge on the whole process of home building for homeowner orientation
• Proficient in Microsoft applications like Microsoft Word, Outlook, Excel, and other related computer systems to our project software
• Excellent written and oral communication to effectively interact with clients and our service team /li
• Has a team-like attitude and operates in what is best for the company
• Must be budget conscious as you look for the best cost-effective option
• Able to resolve conflict appropriately and considerately
• Must be organized
• Competent time management skills to handle all service requests that arise on any given business day
• Continued coursework of the Travelers Warranty program to understand our clients’ warranty thoroughly
• Able to read a variety of plans, speculations and details on our properties and buildings
• Obtain First Aid Level 2

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About Match Box

Headquartered in downtown Vancouver and serving clients nationally, Match Box is one of the leading recruitment and solutions firms that specializes in the fields of IT & Technology, Engineering & Technical, Real Estate & Construction, and Accounting & Finance. We offer unrivaled expertise with our team's extensive experience in the recruitment and professional services industry. We are dedicated to building great connections and creating strong opportunities within the workforce and the labor market.

Equal Opportunities

Match Box is committed to providing equal opportunities for all applicants. We welcome and encourage applications from people of all…