Hospital Director of Operations, Veterinary Medicine

The Animal Emergency Clinic in Fraser Valley, in Langley, BC is hiring a Hospital Director of Operations!
We are seeking a visionary and dynamic Director of Hospital Operations to lead one of our outstanding veterinary hospitals within Ethos Veterinary Health. This leader will oversee the hospital’s day-to-day operations, ensuring the highest quality of care for animals while driving financial and operational excellence. The ideal candidate will have extensive experience in matrixed organizations, a passion for veterinary medicine, and a track record of building collaborative, high-performing teams.
You will play a critical role in envisioning the future, driving innovation, and engaging cross-functional teams, including support center colleagues, to foster an environment where excellence and compassion thrive.

About Us:
AECFV is a leading accredited veterinary facility. We have been providing emergency and critical care coverage to more than 100 general practices throughout the Lower Mainland and Fraser Valley since 1996. A career with us is the chance to live, work, and play in the heart of beautiful British Columbia's Lower Mainland—an area renowned for its moderate climate and wide variety of year-round outdoor activities.

If you enjoy an active lifestyle and convenient access to big city arts and culture, you'll love it where the city meets the country just 45 kilometers outside of Vancouver.
Our 8,000 sqft hospital is equipped with many state-of-the-art tools that enable us to provide comprehensive emergency care. We have one of the largest blood banks in Canada and are one of the largest and busiest standalone emergency hospitals in Western Canada. We are staffed 24 hours a day, 365 days a year by an incredible team that's committed to practicing the highest standard of emergency and critical care medicine.

What’s in it for you?

A competitive salary up to $115,000 CAD

RRSP Matching Program, Comprehensive Extended Health Benefits Package (Medical, Dental, Vision), Health & Wellness Benefit (annual allowance)

Employee Assistance Program (professional counseling)

Continuing Education Opportunities

Paid Licensing and Renewal Fees for Qualified Staff

Paid Vacation and Sick Days

Uniform Allowance

Generous staff discounts on services and products and staff pet facilities

Our clinic embraces a fun, team atmosphere, and we offer many extras like lunchroom snacks, staff meals and parties, and funded social club events. We strongly believe in offering more than just a wage!
Key Responsibilities
Envision – Strategic Leadership & Decision-Making

Envision the future of the hospital in alignment with Ethos Veterinary Health’s mission, identifying opportunities to evolve care delivery and operations.

Make high-quality, evidence-informed decisions that shape long-term hospital strategy and deliver sustainable results.

Lead through complexity and ambiguity with confidence and foresight, ensuring clarity of direction and purpose.

Transform – Innovation & Operational Excellence

Drive hospital innovation by leading the adoption of new technologies, systems, and operational best practices.

Lead continuous improvement efforts to streamline workflows and elevate both the patient and client experience.

Use data and key performance metrics to guide decision-making and improve hospital-wide effectiveness.

Responsible for driving positive client and patient experiences by leading management teams and staff to deliver high-quality care and service, supporting the organization’s reputation and fostering patient satisfaction.

Engage – Cross-Functional Collaboration & Communication

Build strong, trust-based partnerships across hospital teams, support center colleagues, referring veterinarians, and community stakeholders.

Foster transparent communication across all levels of the hospital, aligning teams toward shared goals.

Balance diverse stakeholder perspectives to support inclusive, strategic decision-making.

Develop – Talent Growth & Team Culture

Develop and lead a high-performing hospital team by investing in coaching, mentorship, and continuous learning.

Build a hospital culture rooted in trust, accountability, curiosity, and personal…