RV Parts Director

Parts Director –RV Industry
Traveland RV is seeking an experienced Parts Director to provide leadership, direction and strategic oversight for our Parts operations across our Dealership Group. This role works closely and primarily with the Service Director to ensure strong alignment between Parts and Service operations, with a shared focus on improving efficiency, profitability, inventory performance, tech support, and customer service. The preferred home base for this position is Langley BC;

however, we will consider strong candidates located in other cities. Regular travel between Traveland RV locations is an important requirement for this role. The ideal candidate will bring signnificant Parts Management experience, strong business and financial acumen, and a proven ability to develop teams and improve Parts department performance. Direct RV experience is preferred, but experienced Parts leaders from automotive, powersports, marine, heavy‑duty, agriculture or other dealership environments are encouraged to apply.

Key Responsibilities - Multi Location Leadership

Provide leadership, coaching and direction to Parts Managers across all Traveland RV locations

Work closely with the Service Director to ensure Parts and Service departments operate efficiently

Oversee Parts operations, inventory management and departmental performance

Establish consistent Parts department policies, procedures, and processes across all locations

Participate in the recruitment, interviewing, training and development of Parts Managers

Identify staffing, training and development needs and provide coaching and support to department leaders

Parts & Service Collaboration

Ensure Parts departments effectively support Service department requirements and tech productivity

Monitor parts availability and identify opportunities to reduce service delays caused by parts shortages, backorders or ordering issues

Work with Service leadership to improve communication, workflow and processes between both departments

Establish consistent processes for managing internal parts orders, special orders and back orders

Identify opportunities to improve gross profit and efficiency through stronger Parts and Service coordination

Support a consistent customer experience from the initial service visit through parts ordering, repair and completion

Inventory & Purchasing

Establish and monitor appropriate inventory levels based on sales history, service requirements, seasonality and local market needs

Monitor aging inventory, turnover, obsolescence, stocking practices and overall inventory practices

Review and approve inventory adjustments, write-offs and obsolete inventory

Assist Parts Managers with yearly inventory counts and ensure effective inventory controls are maintained throughout the year

Develop and maintain strong relationships with manufactures, distributors and suppliers

Coordinate purchasing opportunities and negotiate pricing, discounts, terms and programs with key vendors

Monitor freight, shipping and receiving processes and identify opportunities to improve processes

Monitor special orders, backorders and outstanding customer & service parts orders

Financial & Operational Performance

Review monthly financial and operational results and work with Parts Managers to address areas of concern and identify areas for improvement

Analyze Parts departments performance metrics including sales, pross profit, margins, inventory turns and expenses

Compline and analyze management reports and develop action plans based on results

Demonstrate a consistent focus on improving Parts sales, Gross Profits, inventory performance and operational efficiency

Customer Experience

Review parts departmental layouts, merchandizing and product presentation and recommend improvements to enhance customer experience

Coordinate Parts-related promotions, programs and sales initiatives across the dealership group

Promote consistent customer service standards throughout all Traveland Parts departments

Leadership & Industry Representation

Attend industry trade shows, supplier meetings, and other events as required

Stay informed on industry trends, supplier programs, product developments and best practices

Provide regular reporting on Parts departmental performance, opportunities and areas on concern to senior leadership

Qualifications & Experience

Proven experience leading and developing Parts teams

Previous multi-locations, regional or group-level management experience

Direct RV Parts experience is preferred

Strong financial and…