Dispatch Supervisor

Are you a quick thinker who thrives in the fast-paced world of dispatch operations? Do you have strong coordination and communication skills, with the ability to manage schedules, support field crews, and respond effectively to changing operational needs? If you thrive in dynamic settings and want to be part of a growing team and company, we want to hear from you!

The Universal Group, recognized as one of Canada's Best Managed companies in 2026, has an exciting opportunity for a Dispatch Supervisor. Reporting to Dispatch Manager, the Dispatch Supervisor is responsible for supervising and coordinating daily dispatch operations, ensuring the efficient deployment of traffic control personnel to various worksites while maintaining compliance with company procedures, occupational health and safety requirements, traffic management standards, and applicable union requirements.

This role provides direction and support to dispatch staff, monitors daily operations, addresses operational issues, and ensures dispatch activities are carried out effectively and consistently. The Dispatch Supervisor also supports the Dispatch Manager with administrative and operational responsibilities and performs additional duties as assigned to support the overall effectiveness of the dispatch function.

• Supervise the day-to-day operations of the Dispatch Department to ensure efficient and effective deployment of traffic control personnel to worksites.
• Provide direction, support, and guidance to Traffic Coordinators and dispatch staff to ensure established procedures and operational requirements are consistently followed.
• Monitor daily dispatch activities, staffing levels, job assignments, and coverage to ensure operational requirements are met.
• Review and address operational issues and escalation significant concerns, risks, or resource shortages to the
• Dispatch Manager and appropriate operational stakeholders.
• Ensure dispatch staff follow established call-back, job placement, attendance, leave, and communication procedures.
• Support the Dispatch Manager in maintaining effective dispatch operations across multiple regions.

• Oversee daily job placement activities to ensure employees are appropriately assigned based on operational requirements, qualifications, availability, and established dispatch procedures.
• Monitor staffing levels and coordinate with Traffic Coordinators and Area Managers to address shortages, cancellations, sick calls, vacation, and other last-minute staffing requirements.
• Ensure appropriate coverage is maintained for all shifts, including vacation, sick calls, and other employee absences.
• Oversee coordination with subcontractors and other resources to support operational staffing requirements.
• Monitor the use and availability of rental equipment and coordinate with appropriate employees, clients, and operational stakeholders as required.

• Act as one of the key points of contact between Dispatch, Area Managers, field personnel, Operations, Human
• Resources, and other internal stakeholders regarding daily operational requirements.
• Ensure timely communication of staffing issues, job changes, service concerns, and other operational matters tothe appropriate stakeholders.
• Support the resolution of employee and operational concerns by gathering relevant information and coordinating with the appropriate departments.
• Investigate and provide information regarding dispatch-related grievances and concerns in collaboration with Human Resources, Operations, and the Dispatch Manager.
• Support effective communication and coordination with clients and subcontractors as…