Shift supervisor, Restaurant​/Food Service

The Shift Supervisor is responsible for ensuring an excellent experience for their guests by coordinating the team to exceed expectations on every visit. The Shift Supervisor leads their team in caring for guests first before anything else, delighting them with friendly and caring service that creates loyalty to their restaurant. The Shift Supervisor also ensures the team contributes to achieving A&W operating standards for the restaurant, and achieving financial results on their  will excel and find happiness in this job if you:

Have proven exceptional guest service skills – you know what it takes to rally a team to deliver this to every guest on every visit;

Enjoy mentoring people – you’re a natural at supporting staff in their learning, including how to prepare perfect food to standard recipes or customized for guests;

Embrace change - and get excited to rally the team to implement new innovation from A&W;

Have a knack for dealing well with a variety of people;

Have initiative, good judgement, and decision making – you’re also responsible, reliable, and  working in a team – and together as partners to get the job done in a dynamic fast food environment.

Qualifications Abilities:

Excellent guest service

Competence in all restaurant positions

Leadership experience, including the ability to direct the work of others

Ability to learn quickly

Ability to work as part of a team Effective communication skills

Ability to multi-task Basic mathematical skills

Knowledge of the retail environment

Strong interpersonal skills

Working Conditions:

Working in a fast-paced environment

Working in a diverse environment with many different personalities and attitudes

Working together as partners, as a cohesive unit with co-workers

Working with hot products and equipment

Working with cleaning materials and chemicals Working in a noisy environment

Working with sharp objects (knives, slicers,  of portable or step ladder may be required

Physical Requirements:

This position requires the employee to stand for an extended period of time (up to 8 hours)
Occasionally must lift heavy boxes when dealing with product inventory (max 50  in repetitive tasks such as preparing/assembling orders and products and regular cleaning of restaurant facility

Must always be mentally alert to ensure the safety of yourself, co-workers, and guests at all times Maintaining good personal hygiene and appropriate uniform Having the capacity to handle stressful situations

Why work at A&W?

We pride ourselves in using real, naturally-sourced, and delicious ingredients in everything we ’re all about doing the right thing, even if it’s not the easy thing. From animal welfare, environmental impact, the food we serve, the people we employ, and the communities we call home, we’re always striving to take the high road, no matter how challenging it  know you’ve got a life outside of work.

That’s why we offer flexible schedules so you can work as much or as little as you ’ll gain the skills that pay the bills. A career with us will give you great communication skills, valuable customer service prowess, experience working on a team, the ability to thrive under pressure, and the chance to cook some of the best-tasting food in  pay a competitive  a big business with a small business culture, we pride ourselves in keeping a healthy buzz of excitement and innovation in the air.

To keep this spirit of change making front and centre, we follow a set of guidelines we call our Climate Goals. They’re one part of the secret sauce that makes A&W such an awesome place to work.

Eligible to work in Canada