Retail Store Manager

Company Description  At Tile Town, we don’t just sell tile—we help customers bring their dream spaces to life. For over 55 years, we’ve proudly been Canadian-owned and locally operated, building a reputation as a trusted resource for homeowners, designers, and contractors. Our mission is simple yet powerful: improving people’s quality of life. We achieve this by living our core values every day — being trustworthy, knowledgeable, engaging, accountable, welcoming, and considerate.

If these values resonate with you, you’ll feel right at home with us.
We’re looking for a Store Manager who is passionate about leadership, customer service, and driving results. If you thrive in a customer-focused retail environment and have a proven track record in management, this could be the perfect opportunity for you.

Job Description  As Store Manager, you’ll be responsible for leading your store to operational and sales success while fostering a positive, customer-first culture. You’ll:
Lead and develop your team – Hire, train, and coach employees to follow the sales cycle and consistently deliver outstanding service.
Drive sales performance – Ensure that every customer interaction follows the sales process from start to finish, resulting in strong store results and happy customers.
Plan and organize daily priorities – Ensure the store is properly staffed, tasks are delegated effectively, and the day is set up for success.
Deliver exceptional customer service – Create an environment where customers feel welcome, supported, and confident in their purchases.
Oversee daily operations – Manage scheduling, inventory, visual merchandising, and store upkeep with efficiency and attention to detail.
Set and achieve goals – Work with leadership to meet sales targets, improve customer experience, and grow the business.
Qualifications   3–5 years of retail management experience (home improvement, flooring, or related industries an asset)
Strong understanding of the sales cycle and proven ability to train and coach others to follow it
Strong organizational and planning skills with the ability to manage priorities in a fast-paced environment
A track record of building strong, motivated teams that hit targets
Excellent communication, organization, and leadership skills
A passion for customer service and problem-solving
Dependable, results-oriented, and ready to take ownership of your store
Additional Information  Compensation for this position will range depending upon skills, abilities and relevant knowledge or experience.
Extended Health Benefits (including Massage, Chiropractors & Physio)
Dental Benefits
RRSP Plan. Company will match
5 year free trip with spending money
Closed all Stat Holidays
Closed all Sundays
Store operating hours   Monday - Friday – 8:00 am to 5:30 pm
Saturday – 10:00 am – 5:00 pm

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