Case Assistant, Acquired Brain Injury Services

Detailed Overview

Provides case management assistance to a trans-disciplinary team who service complex clients and adults with acquired brain injuries. Coordinates services for clients and families. Supports the team with completing various contractual, financial and administrative duties.

• Coordinates contract, financial, and administrative aspects of client services and case management under the direction of managers and clinical staff.
• Supports clients accessing services or managing urgent issues in the absence of the case manager and ensures that the case manager is then kept informed; reviews files to obtain historical information and reviews materials such as policy and procedures to assist with various case management issues.
• Researches community resources and identifies information that will be of assistance in the development and implementation of client services and case management plans.
• Completes initial intake forms for new referrals to the program, as required.
• Completes forms and arranges for services with other community agencies and Ministries (e.g. Income Assistance).
• Completes community based client assessments and assists and/or transports clients to community services.
• Escorts clients/families to view potential residential placements.
• Assists in the planning of admissions, discharges, and transfers of clients to residential care placements.
• Advocates on behalf of clients and families to access system information and resources; promotes client''s right to autonomy, dignity and privacy.
• Organizes client service meetings and schedules community appointments for clinical staff.
• Works collaboratively with team in the development and documentation of care plans.
• Completes data entry of care plans and other client service documents, contracts, etc.
• Monitors quarterly reports and other client service documents completed by Contracted Service Providers.
• Advises case managers of any deficiencies or concerns related to Contracted services.
• Participates with the trans-disciplinary team in by providing input with respect to assessment, development, activation, and evaluation of treatment care plans and programs.
• Maintains client records by ensuring that client files, applications forms, financial documents, quarterly reports, etc, are kept up to date.
• Maintains spreadsheets and other client or financial information systems.
• Completes filing and related administrative duties.
• Performs other related duties as assigned.

• Education and Experience:
  
  Grade 12, Social Services Worker Diploma and two years'' recent experience working with children and adults with physical and/or cognitive disabilities or an equivalent combination of education, training and experience.
• Valid B.C.
• Driver''s License and access to personal vehicle for business related purposes.

• Demonstrated ability to apply knowledge of theory and practice to the case management process.
• Ability to communicate effectively, both verbally and in writing.
• Ability to establish and maintain rappport with clients.
• Ability to observe and recognize changes in clients.
• Advocacy skills.
• Conflict resolution and crisis intervention skills.
• Ability to analyze and resolve problems.
• Ability to instruct.
• Ability to work independently and in cooperation with others.
• Ability to organize and prioritize.
• Ability to operate related equipment.
• Physical ability to carry out the duties of the position.