Account Manager

Overview

At Altumint, client relationships are our top priority. We are seeking a highly motivated, relationship-driven Account Manager to oversee a portfolio of photo enforcement programs across the New England/Eastern U.S. region. The Account Manager will serve as the primary point of contact for assigned clients, managing day-to-day operations, contract deliverables, and long-term client success. This individual will collaborate cross-functionally with internal departments and external stakeholders, including law enforcement, city officials, departments of transportation, traffic engineers, court clerks, and community leaders, to ensure the effective delivery of safety and enforcement programs.

The ideal candidate is a strategic problem solver, data-driven decision maker, and trusted partner who proactively anticipates client needs, drives program performance, and builds enduring partnerships that advance roadway safety and community trust.

• Model integrity and professionalism in all client and team interactions.
• Serve as the primary point of contact for assigned clients, addressing inquiries, concerns, and requests in a timely and solution-oriented manner.
• Develop and nurture strong client relationships to support retention, renewal, and program growth.
• Prepare and deliver comprehensive client reports, including performance metrics, program health analyses, and recommendations for improvement.
• Conduct regular client meetings and program reviews to evaluate progress, discuss goals, and identify opportunities to enhance safety outcomes.
• Monitor daily program performance and system functionality, coordinating issue resolution with technical and operations teams.
• Provide customer support through multiple channels, including phone, email, and virtual or in-person meetings. Collaborate with internal departments (Implementation, Operations, Legal, Finance, Engineering) to ensure timely fulfillment of all client deliverables.
• Design and execute strategies to enhance customer experience and satisfaction, leveraging data and feedback to drive improvement.
• Analyze customer feedback, service data, and program performance metrics to identify trends and implement corrective actions.
• Prepare annual compliance and operational reports; ensure alignment with state regulations and contract requirements.
• Support the Client Implementation Team during onboarding and transition phases.
• Serve as the primary point of contact during Operations and Maintenance phases, ensuring adherence to service levels and performance standards.
• Review and process client change requests and documentation with accuracy and efficiency.
• Conduct quality, compliance, and audit reviews as required. Verify accuracy of client invoicing and assist with billing inquiries.
• Manage contract renewals and ensure timely execution of option years and extensions.
• Provide support for court and administrative hearings as required.
• Stay current on legislative and regulatory changes affecting assigned programs.
• Conduct onsite visits to strengthen relationships and assess program operations.
• Partner with Marketing and Sales to develop collateral, proposals, and participate in conferences or trade events that promote Altumint’s mission and services.
• Ensure compliance with all company policies, procedures, and ethical standards.

• 5+ years of experience in account management, client success, or program management, preferably within government technology, transportation, or public safety sectors.
• Demonstrated success in managing complex client portfolios and achieving measurable outcomes.
• Proven ability to build trusted relationships with clients and stakeholders at all organizational levels.
• Strong analytical, organizational, and communication skills with the ability to translate data into actionable insights.
• Demonstrated capability to navigate regulatory environments and maintain compliance with local, state, and federal requirements.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook); CRM or ticketing system experience preferred.
• Willingness to travel within assigned territory (including overnight travel as required).
• Bachelor’s degree in Business, Public Administration, or related field preferred; equivalent experience considered.