Spa Coordinator

Thank you for your interest in bringing your skills & talents to Black Bella Spa & Wellness. You must deliver exceptional leadership and serve every client with care, professionalism, and respect. This role at the spa is not just a job, but a career experience.

This guide explains our Spa Coordinator opportunity, what we look for in a Spa Coordinator, and the standards that shape the Black Bella Spa experience.

Please read carefully, & decide whether this role is aligned with your professional goals & outlook. We at Black Bella Spa require that you conform to our training and luxury standard of service while working at the spa.

This is a hands on administrative role.

Must perform coordination of who is in every treatment room at all times. You are the leader and conductor of in house movement of clients between treatments.

Must be a person that is comfortable in a position of authority in that this is a leadership role.

Must be detail oriented regarding all standards at the spa.

Must provide warm, gracious, joyful, hospitality to each guest, team member & vendor.

Required to sell spa services including in spa retail products, rebookings, memberships, service enhancements & treatments (training provided)

Prepare, clean, sanitize, and reset treatment rooms and client facing spaces before and after every service (training provided)

Must be committed to fulfill agreed upon work days with limited or no changes to the schedule (you must come to work as agreed)

Responsible for opening & closing the spa. Must arrive 30 min prior to first session.

You can't be late. If tardiness is your character, this position is not for you

If hired you agree to all policy's, mandates, and training details provided in our employment contract.

Black Bella Spa & Wellness is not a "black only" spa. We serve everyone that wishes to experience a luxury spa adventure. We simply specialize in melanated skin (thus our name). We do not discriminate against anyone in any way. Black Bella Spa & Wellness has served the Washington, D.C. metropolitan region for more than a decade. We bring together skilled wellness care, culturally relevant hospitality, and results-driven aesthetics in a relaxing setting designed to help clients look their best and feel even better.

We’re looking for professionals that are specifically chosen based upon a willingness to grow, learn, and perform, at the highest level. The right practitioners take pride in their craft, welcome opportunities to learn, and understand how attentive service builds lasting client relationships. Every visit is a chance to show a guest what the Black Bella experience is like.

1099 Pay Structure

AMAZING tips

Sales commision with monthly goals

Weekly pay

Full time and part time openings

You are the "air traffic control" of the spa. Your existing communication skills are the most critical.

We help each other, & support each other.

We are one team. We operate like a healthy, successful family.

We are professional at all times

Professionalism, Trustworthiness, Commitment, Growth, & Accountability are our standards

We are knowledgeable about all services offered

No bullying, No cliques, No back biting

No stealing clients, contact, trade secrets, spa products or services

Integrity. Honor code: we require all team members to report any team member that is breaking any of the minimum work requirements to management.

Must be willing to be quiet while at the spa

Must be able to provide clients with an exceptional luxury experience (per our training)

Must have positive, professional, upbeat, kind, empathetic, and "can do" attitude

Must be willing to keep conversation with clients & team mates focused on the spa & purposeful communication based on our…