Care Management Assistant

Care Management Assistant

Position Overview

Care Management Assistants are administrative professionals who provide direct support to ensure patients move through the system and receive the treatment and services they require. They interact with Care Management staff, insurance agencies, and post‑acute care providers/agencies/facilities to bring all aspects of a patient’s care together, including scheduling follow‑up appointments, coordinating transportation, referral management, obtaining records, social work and Care Management support, and other delegated duties.

• Assists in the referral process by transmitting required patient documentation using a web‑based software system as requested by the Care Manager or Social Worker, and verifies the facility received the information. Informs the Care Manager or Social Worker of authorizations and requests for additional information.
• Prepares, completes, and distributes facility transfer packets; identifies missing documentation and initiates appropriate follow‑up to obtain information.
• Arranges ambulance and wheelchair van transportation for patients to facilities or home as requested by the Care Manager or Social Worker; notifies facility and unit staff of arrangements and documents the patient choice and transportation details in the electronic medical record.
• Facilitates effective exchange of information with post‑acute facility liaisons, home care liaisons, and DME suppliers, including notification of the Care Manager or Social Worker of any identified concern or delay in placement or post‑discharge supplies.
• Uses problem‑solving skills to avoid delays (e.g., late transportation) and coordinates with the Care Manager, Social Worker or other personnel as needed.
• Delivers patient notification letters as needed (Notice of Observation Status, MOON, Important Message from Medicare, etc.), obtains the appropriate signature, and uploads the letter into the electronic record.
• Assists in obtaining authorizations for transition to the next level of care (e.g., home, acute/sub‑acute rehabilitation facility, transportation, DME, etc.).
• Provides clerical and support functions to the Care Management staff members with the goal of promoting expeditious patient transfers and/or discharges.
• Establishes and promotes positive and collaborative working relationships with Care Managers (CM), Social Workers (SW), Utilization Review Nurses, and administrative staff to facilitate discharge planning.
• Assists in the administration of Care Management functions, including organization of workflow, communications, links to community resources, and other duties that aid in facilitating discharges.

• Bachelor’s degree plus one year of related experience, or high school diploma or equivalent and three years of related work experience.
• Experience in care coordination, Care Management, disease management, hospital/acute care setting, or customer service (preferred).
• Knowledge of state and local regulations, community resources, discharge planning, insurance verification, financial counseling, and/or medical billing (plus).
• Ability to communicate effectively (required).

$18—$28 USD

• Medical, Dental, and Vision Insurance
• Retirement Plan (with employer match for employees who work more than 1,000 hours in a calendar year)
• Paid Time Off
• Tuition Assistance Benefits
• Employee Referral Bonus Program
• Paid Holidays, Disability, and Life/AD&D for full‑time employees
• Wellness Programs
• Employee Assistance Programs and more
• Benefit offerings based on employment status

Entry level

Full‑time

Administrative