Senior MedStar Transfer Coordinator

General Summary of Position

We have a full-time Senior Transfer Coordinator opportunity at our Lanham, MD office. The Sr Transfer Coordinator provides services including:
Emergency requests to transfer critical patients to Med Star Hospitals for conditions such as heart attacks, strokes, trauma and other time sensitive emergencies; non-emergency transfer requests to Med Star hospitals; dispatches helicopters and ground critical care ambulances; requests for ambulance and wheelchair transports for all Med Star hospitals; coordination of critical responses such as in-hospital Code Heart; coordination of regional hospitals information during disasters;

critical radiology communications; and other critical communications for the Med Star Health system. 3-4 years of acute care experience is required. This department is open 24 hours a day and this opening is for overnights, 7pm-7am and every other weekend is required. This Full‑Time position will be represented by the Service Employees International Union (SEIU) Local 722.

• Acts as a subject matter expert on MedSTAR Transfer Center policies, procedures and tasks.
• Acts as a resource for Transfer Coordinators.
• Facilitates air traffic and ground control operations.
• Responsible for specialized tasks including:
  Coordination of fixed wing patient transports, Coordination of organ team transports, Coordination of organ transports, Other specialized tasks as assigned.
• Monitors Transfer Center operations and communicates operational and personnel issues to management team when supervisors are not on duty.
• Utilizes effective interpersonal skills to identify and resolve any/all conflicts, decrease transfer barriers and facilitates group effectiveness.
• Assures all MedSTAR Transfers Center equipment is functioning properly and well supplied and reports any deficiencies or needs to the appropriate resources when supervisors are not on duty.
• Participates in quality assurance – by participating in QA committee meetings as well as on a daily basis by checking paperwork and databases for accuracy and completeness. Reports inconsistencies to Supervisor on duty.
• Functions as a MedSTAR Transfers Coordinator, including, but not limited to:
  Serves as the point of contact for referrals and obtains necessary information to initiate the patient’s transfer into or between member hospitals of the Med Star Health System. Receives transfer requests from physicians and hospitals. Information includes demographic, insurance, and clinical data. Completes extensive data entry in multiple systems including:
  Transfer requests in Cerner Transfer Center;
  Flight and Ground Transport requests in Flight Vector and Metro Complete Flight Dedicated ambulance dispatch in Traumasoft;
  Discharge Transport requests in navi Health Radiology ticket management in Zendesk Connects with accepting Med Star Physician to determine clinical appropriateness for the transfer. Performs follow‑up transfer to patient financial services, insurance companies, physicians, case managers, social workers, nurses, staff, members, and others regarding expediting approval of a patient transfer. Collaborates with Admitting and Bed Management to determine availability of appropriate bed.
  
  Arranges for appropriate ambulance or helicopter to be dispatched based on patient acuity (e.g. BLS, ALS, and Critical Care Transport). Advanced coordinators will be trained in air traffic and ground control operations. Communicates with the referring and accepting hospital of approval and time to transfer and admit patients. Identifies, analyzes, organizes, and solves problems and issues in a timely, effective manner and collaborates with others to make sound, timely decisions.
  
  Advocates for patients and referring physicians to promote overall satisfaction with accessing and utilizing Med Star Health System Promptly answers and screens inquiries with strict adherence to confidentially agreements, policies, and procedures. Demonstrates knowledge of hospital, departmental and care center standards, policies, procedures, and guidelines as well as regulatory agency standards. Assists with new and current…