It Business Systems Analyst

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30+ days ago Requisition

POSITION PURPOSE

To act as a Senior Business Solutions Team lead, senior business relationship manager between technology services, the project management office, and all business units on all core systems. To work with business units that own services connected to the core system in managing vendor relationships. To provide senior-level technical support and administration of all core systems, including Symitar, Synergy, Phone Teller, Cash Flow Management, Now Docs, and any system/service connecting into the core banking system.

Collaborate with business units to understand organizational and operational challenges. Implement new IT operations into the company from the initial idea to the project completion. To provide senior-level technical support, troubleshooting and escalation of incidents and problems with core systems in order to achieve the desired resolution.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Assumes responsibility for supporting, demonstrating and promoting the Credit Union service culture.

Provides exceptional service to all customers by demonstrating, following, and supporting the

Inspired Financial Service Promises and standards, along with the Credit Union Mission, Vision and Values.

Assumes responsibility for the effective management of core processing system and core systems.

ITIL Processes:
Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.

Ensures security of member information as well as all access controls are in place and effective and audited as applicable to NCUA guidelines.

Manages vendor relationships and vendor performance for all core systems

Manages and coordinates all core system releases, updates, upgrades, and enhancements, coordinating all activities between vendors as well as internal departments

Manage all continuity of operations and disaster recovery planning for core systems, including testing, certification, evaluation, recovery time objectives, and documentation.

Troubleshoots and/or coordinates troubleshooting of all Symitar core processing.

Ensures all core system processing is functional and optimized for the credit union and that all jobs are fully documented.

Maintains all system documentation including data flows, hardware inventory, software inventory, configurations, and connections in alignment with NCUA requirements.

Keep up to date on latest applications, changes, and advances in technology.

Maintain professional and working relationship with vendor support of core systems applications and services.

Provides input on policies and standards and guidelines for how the organization conducts IT strategy development and planning.

Provides solutions that ensure the IT strategy is aligned with the business strategy.

Develops, communicates, implements, and reviews the processes which ensure that the strategic management of IT is embedded in the management and operational plans of the organization.

Operational/Strategic Change

Analyzes, recommends, develops, and tests strategies and/or solutions to address end user or organizational change requests related to operational (run-the-business) and/or strategic projects and business processes.

Analyzes and understands business units challenges and develops solutions.

Leads and manages the creation and review of an IT strategy which meets the requirements of the business.

Develops, communicates, implements, and reviews the processes which ensure that the strategic management of IT is embedded in the management and operational plans of the organization.

Determines optimal solution against budgeted funds.

Prioritizes and manages portfolio of operational/strategic change requests to ensure solutions are developed in alignment with business priorities/needs.

Oversee implementation of technical projects from beginning to completion.

Business Process Improvement

Analyzes business processes, identifies alternative solutions, assesses feasibility, and recommends new approaches, typically seeking to exploit technology components.

Initiate’s vendor review, analysis and recommendations of new systems and technologies to help grow the business and ensure new systems are compatible, manageable, and scalable with the current infrastructure.

Establishes client requirements for the implementation of significant…