Director of Business Services

Description

We are looking for a motivated, member-focused, target-driven team member to join our Operations team as a Director of Business Services.

The Director of Business Services is responsible for establishing and leading the Credit Union's first Business Services Department, including infrastructure design, product design and selection, strategic leadership, development, and execution of all business services. This also includes oversight of strategy development and execution, treasury management, vendor evaluation, commercial deposit services, and business member acquisition strategy with the generation of deposit growth and increased non-interest income.

Working in collaboration with lending will provide strategic insight with business lending. Oversee all areas of business services operations. The Director ensures alignment with the Credit Union's mission, growth objectives, and risk management standards while delivering exceptional service to business members.

• Develop and implement the Credit Union’s business services strategy, aligning with organizational goals.
• Collaborate with executive leadership to ensure business services support overall strategic initiatives.
• Establish workflows, operational controls, and member onboarding processes for business accounts.
• Vet treasury/cash management platforms and vendor partners.
• Develop policies, procedures, pricing, and documentation to support new business offerings.
• Lead efforts to grow deposits and fee income through a consultative sales approach, offering tailored Treasury Management solutions to both new and existing business members.
• Collaborate with Commercial/Business Lenders, Business Development Officers, and Branch Managers to assist with strategies to set clear sales and service targets for business services and identify, pursue, and close sales opportunities.
• Direct daily operations of the Business Services department, including staffing, budgeting, and performance management or use of out-sourced partners.
• Monitor KPIs, loan portfolio health, and service delivery metrics.
• Recruit, develop, and mentor a high-performing team of business services professionals.
• Build and maintain strong relationships with business members, community partners, and industry stakeholders.
• Assumes responsibility for related duties as required or assigned.

Requirements

Must have a minimum of 7–10 years of progressive experience in commercial banking, credit union business services, or financial services leadership. Also, should have 2 – 5 years of Treasury Management sales experience.

• Bachelor’s degree in Business, Finance, or related field (Master’s preferred).
• Certified Treasury Professional (CTP), Accredited ACH Professional Certification (AAP), or Certified Credit Union Executive (CCUE), preferred.
• Commercial Lending Certification or equivalent

• Proven track record in deposit/business lending, treasury management services, and strategic planning.
• Strong knowledge of regulatory compliance, credit risk, and financial analysis.

You are not joining just another credit union, you are joining a progressive financial institution. At Fed Choice Federal Credit Union, we offer an altogether better banking experience for federal employees and their families and an altogether better working experience for Fed Choice employees.

• Birthday Bliss:
  Take your special day off and celebrate YOU! We want you to enjoy the moments that matter.
• Casual Chic:
  Say goodbye to stuffy suits! Embrace the comfort of jeans and sneakers with your Fed Choice shirt because great ideas flow best when you're feeling your best.
• Tuition Triumph:
  Invest in your education with our Tuition Reimbursement program. Your quest for knowledge is important.
• Helping Hand:
  Life happens, and we've got your back. Our Employee Assistance Program provides support when you need it most, ensuring you're never alone in facing life's challenges.
• Loan Leverage:
  Unlock exclusive Employee Loan Rates because we understand that sometimes you need a financial ally.
• Flexible Freedom:
  Break free from the traditional 9-to-5! Depending on your role, a hybrid schedule offers the flexibility to tailor your work life to your unique needs.
• Healthcare Heroes:
  Medical, dental, and vision coverage – it’s like having a magical shield against unexpected health dragons. Plus, life insurance? That’s your superhero cape!
• 401(k) Match:
  Imagine planting a money tree, and every dollar you save grows wings! Our Safe Harbor Contribution and 401(k) match is like a fairy godmother sprinkling financial pixie dust.
• Paid Time Off:
  Starting at 17 days annually or more, based on position level.