Manager of Credit and Collections

Base pay range

$/yr - $/yr

As a Manager of Credit and Collections, you will be responsible for all aspects of the credit and collections process—from the evaluation of credit worthiness, ongoing credit review of existing customers, and collection of funds within established credit terms.

Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels, and devices. We are an innovation-led company that is the largest marketing, data, and fundraising company in North America, serving the purpose-driven industry with clients across education, association, political, and commercial sectors.

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• Directs the activities of the team to maintain effective and efficient operations while ensuring compliance with established standards and practices and fulfillment of critical deadlines.
• Leads the team planning and management to include recruiting, interviewing, hiring, and training staff; coaching, developing, and mentoring staff; planning, assigning, and directing work; performance evaluation and review of team members; staff rewards.
• Develops and executes all necessary training for the team, from new systems to upgrades and changes, ensuring that the team remains competent and flexible.
• Establishes and documents written policy as it relates to the credit and customer set-up process.
• Effectively interfaces with Sales and Accounting teams, communicating all pertinent details involving any credit and collections items relating to their accounts.
• Consistently enforces all credit policies.
• Actively pursues all outstanding amounts due, within established terms and conditions, including application of checks, wire transfers, and credit cards.
• Performs ongoing review of payment history, including appropriate changes when necessary.
• Resolves credit issues with customers.
• Prepares monthly KPIs to include but not limited to DSO and over 90-day reporting.
• Establishes and delivers monthly reporting to leadership.
• Manages potential bad debts, and the process for past due and delinquent accounts.
• Responsible for all General Ledger interface, including accuracy and credibility of information.
• Is involved with banks and financial auditors, as they review all aspects of the credit and collection process.
• Completes month-end processing and reporting.

• Minimum 8 years extensive credit and collections experience.
• Bachelor’s Degree in Business.
• Must be well versed with Microsoft Office Products.
• Solid experience with Accounting Software packages.
• Exceptional Interpersonal and communication skills.
• Outstanding attention to detail.
• Possesses a solid understanding and aptitude of state sales tax requirements.
• Ability to research issues in a professional and timely manner.

Join the largest marketing and fundraising company in North America serving the nonprofit industry, where we prioritize innovation and professional growth.

Collaborate with industry subject matter experts with over 5,000 employees across the enterprise.

To help you stay energized, engaged, and inspired, we offer a wide range of benefits, including comprehensive healthcare, paid holidays, and generous paid time off so you can have the time and space to recharge and pursue your other passions and be with the people you care about.

Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.