Director of Client Services

Production Solutions, a member of the Moore family of companies, is an industry leader in direct mail production management. We believe breakthrough results come from inspired people, ambitious thinking, exceptional service, and strong collaboration. We listen, understand, strategize, create, and execute direct mail campaigns within annual fundraising programs.

As we continue to evolve, we are focused on becoming more future-ready and change-ready by strengthening how we work, lead, use technology, solve problems, and deliver value for our clients and each other. This means building the skills, systems, and mindset needed to adapt, improve productivity, reduce friction, and execute with excellence in a constantly changing environment.

Reporting to the Vice President of Client Operations and Services, the DCOS will lead, coach, and develop a high-performing production team in a complex, customer-focused, deadline-driven environment. The role is responsible for ensuring the consistent delivery of PS’s value proposition while helping the organization operate more disciplined, efficient, and future-ready.

The DCOS plays a key leadership role in driving execution, strengthening team capability, improving communication and accountability, and identifying opportunities to simplify work, leverage technology, increase productivity, and improve the client and employee experience. This reflects PS’s internal focus on continuous improvement, technology and AI literacy, customer and stakeholder focus, business acumen, and execution with impact.

This position requires a leader who can balance people leadership, operational discipline, client stewardship, financial awareness, quality control, and change readiness. The right candidate will be able to help teams adapt, stay aligned, take ownership, and deliver strong results through ongoing change.

• Lead, coach, and develop a team responsible for direct mail production execution, ensuring work is delivered with quality, accuracy, accountability, and strong client service.
• Build team capability by reinforcing future-ready skills, including learning agility, critical thinking, communication, collaboration, adaptability, accountability, customer focus, technology fluency, and continuous improvement.
• Manage team capacity, workload, priorities, and staffing needs in partnership with Business Development, Resource, Accounting, and other internal teams to support current work, growth opportunities, and client needs.
• Identify and implement process improvements that increase productivity, reduce rework, simplify handoffs, improve quality, and allow the team to do the same or more work with less friction.
• Encourage practical use of technology, data, automation, and AI-enabled tools where appropriate to improve team efficiency, decision-making, visibility, and client outcomes. Internal materials emphasize technology and AI literacy, productivity, data literacy, and comfort with systems, dashboards, trends, and automation.
• Ensure strong client and stakeholder focus by understanding expectations, managing risks, communicating proactively, and delivering responsive, reliable, solutions-focused service.
• Use data, financial awareness, and business judgment to forecast and manage revenue, monitor costs, evaluate risks, and make informed operational decisions.
• Provide guidance in client and supplier meetings related to project milestones, timelines, costs, risks, recommended changes, and opportunities to improve efficiency or outcomes.
• Reinforce consistent communication, role clarity, ownership, and follow-through across the team so expectations, decisions, and next steps are clear.
• Ensure adherence to compliance, regulatory standards, and PS Quality Control processes and procedures.
• Partner with Human Resources/Talent & Culture on interviewing, hiring, onboarding, training, performance reviews, development planning, and performance management.
• Communicate timely and thoroughly when issues arise, including resolution plans, costs, timelines, client impact, and internal next steps.
• Help translate company priorities into practical actions for the team, especially as PS continues to strengthen its change-ready culture, improve systems, and build future-ready capabilities.

• Model leadership behaviors that support a change-ready culture, including transparency, collaboration, accountability, adaptability, and follow-through. Internal…