Account Relationship Manager

Position Summary

NGEN is seeking an Account Relationship Manager to join the team — a high-visibility, client-facing position responsible for building strong relationships with existing clients while driving new business opportunities. This role plays a key part throughout the entire client lifecycle: from prospecting and proposal development to post-sale account management and customer support.

You’ll be part of a collaborative, fast-paced environment where initiative is valued and client satisfaction drives success. This role offers the opportunity to influence customer experience, contribute to growth, and build meaningful client relationships that shape NGEN’s reputation and future.

The ideal candidate is proactive, personable, and solutions-oriented — someone who enjoys helping clients achieve success while contributing to NGEN’s growth through excellent service and clear communication.

** This is a salaried position, and is NOT commission-based.**

• Develop and maintain strong, long-term client relationships built on trust and consistent communication.
• Create and deliver accurate, timely, and competitive quotes and proposals for clients and prospects.
• Respond promptly and professionally to client inquiries, ensuring a high level of service and satisfaction.
• Prospect and follow up on new leads generated from marketing campaigns, referrals, and networking.
• Manage the full sales cycle — from initial outreach and proposal development to closing and onboarding.
• Support ongoing account management activities, promoting retention and growth within existing clients.
• Conduct periodic account reviews to assess satisfaction, identify opportunities, and recommend solutions.
• Lead client webinars, product demos, or training sessions to strengthen relationships and increase engagement.
• Maintain accurate and up-to-date client data within the CRM system, tracking interactions, opportunities, and follow-ups.
• Collaborate closely with internal teams to ensure timely delivery of services, high-quality project execution, and consistent customer experiences.

• Bachelor’s degree in Business, Marketing, Communications, or a related field, helpful, but not required (or equivalent experience).
• 3–5 years of experience in client relations, account management, or business development (preferably in IT, MSP, or professional services).
• Proven ability to build relationships, communicate effectively, and manage multiple priorities.
• Experience preparing proposals, RFP responses, and sales or account reports.
• Proficiency with CRM systems (e.g., Hub Spot, Zoho, or Salesforce) and Microsoft Office Suite.
• Strong organizational skills and attention to detail.
• A proactive, self-motivated approach with a focus on delivering results and client satisfaction.
• Ability to explain technical concepts in plain language.
• Experience in IT services, managed services, or a similar environment preferred, but not required.
• Comfortable presenting to clients in meetings and/or webinars.