Customer Service Coordinator

Living Branches is seeking a friendly, organized Customer Service Coordinator to join our Environmental Services team at Dock Woods. In this key support role, you'll be the welcoming connecting between residents, team members and maintenance staff – helping coordinate service requests, track work orders, manage department communications, and keep daily operations running smoothly. If you enjoy helping people, staying organized, and making a meaningful difference in a mission-driven community, we'd love to meet you!

• Processes maintenance requests from residents and employees into computerized work order system and assigns priority codes to work orders to identify level of response required.
• Obtains and records accurate and complete information for each work order and runs periodic reports of work order history
• Assists Maintenance Supervisor in assigning work orders to maintenance team members for completion
• Tracks work orders through completion and fields resident calls for work order status and customer support
• Closes completed work orders in the computer system and files all pertinent information
• Performs as clearing house for all department calls. Receives, screens, and directs all department telephone calls and records and distributes messages to employees
• Reconciles daily payroll transactions with time clock punches in E-time system for maintenance team members and enters work log information into E-time system
• Maintains office supply inventory, processes and expedites material and supply orders from ordering through to receipt of items and signs for and distributes delivered orders
• Performs general administrative duties such as running periodic man-hour report, preparing minutes, memos, and correspondence as requested, making photocopies and faxing materials, distributing incoming mail, and scheduling appointments for department employees
• Handles multiple responsibilities simultaneously, has ability to prioritize work within given deadlines and to address emergencies as they may occur
• Experience providing quality customer services including needs assessment, meeting quality standards, and evaluation of customer satisfaction
• Valid Drivers License, required
• High School Diploma, required
• Clerical experience in a technical or related industry, two to three years

At Living Branches, a community with a 5-star CMS rating, our roots run deep! Our core values put people before profit! If you're looking for a career in a friendly, welcoming place where you can make a difference, come join our team!!

• Paid Time Off – up to 3 weeks starting your first year
• Educational Reimbursement and Scholarships
• Medical, Dental, and Vision Benefits – as low as $22.85 per pay
• Direct Primary Care (DPC):
  Personalized, convenient primary care services at no cost for team members enrolled in our medical plan.
• Team Member holiday and summer parties
• Generous 401(k) match – Up to 7%
• Team Member discount for meals
• Free membership to onsite fitness center
• Team Member Appreciation Initiatives

Living Branches is an equal opportunity employer that employs over 700 team members and has more than 1,400 residents at three locations in Pennsylvania.

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