HVAC Service Manager

About Our Company

Horizon Services, Inc. is the largest and most-respected Residential Plumbing, Heating, Air Conditioning, and Drain Cleaning company in Delaware, Pennsylvania, Maryland, and New Jersey, offering homeowners a wide selection of products, services and solutions. For over 24 years, we have built a reputation for service, quality and reliability that cannot be matched by any other plumbing, heating and air conditioning company in the region.

We are searching for a dynamic HVAC Service Manager for our Audubon, PA location. We are seeking an elite star, someone who is goal oriented, self-motivated, and has demonstrated leadership and people development skills. The HVAC Service Manager will start the position by managing 15+ employees and will be responsible for coordinating HVAC services and repairs depending on what the customer needs.

• 10+ Years within the HVAC Residential Industry – Do not apply without HVAC experience. Do not apply if you only have commercial experience.
• 3+ Years’ experience in a service management role within the industry.
• Technical School diploma or certificate of completion.
• Associate’s Degree.
• Knowledge of HVAC equipment, tools and materials.
• Extensive technical skills within the trade.
• Customer/Client interfacing.
• Ability & willingness to work a flexible schedule as necessary to meet customer requirements.
• Understanding of operational concepts including planning, scheduling, and logistics.
• Demonstrated excellent written and verbal communication skills.
• Proficient in Microsoft Office, including Word and Excel.

• Directly manage Service and Dispatch staff members, including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Stay abreast of industry technological developments and convey this knowledge to team members.
• Coordinate team member activities to ensure individual and team goals are consistently achieved; ensure team members are working up to the highest standards in all aspects of their positions; conduct regular meetings with team members to review company policy and procedures, performance, quality and safety statistics.
• Interface effectively with other departments.
• Ensure employees provide superior customer service; conduct ride‑along assessments with Service Technicians.
• Provide customer service support, as necessary; respond to customer inquiries and problems in a timely manner; resolve excessive consumption problems.
• Promote and support the Company brand.

Over the past 30 years, Horizon Services has been known as an employer who has high expectations of its employees, but also a company that provides its employees an opportunity to make more money and not be held down by standard industry pay plans. Therefore, we offer aggressive salary and incentive plans which will be paid based on personal experience, efficiency and productivity and overall revenue goals of the company.

• Medical
• Dental
• Orthodontist Coverage
• Vision
• Dependent Care and Medical Care Flexible Spending Accounts
• Prescription drug coverage
• Company‑supplied life insurance
• Short‑term disability
• Long‑term disability
• 401(k) with company match
• Paid time off
• On‑site free gym access
• Family‑oriented events throughout the year

Please provide a cover letter that explains why you should be considered a candidate for this position, highlighting accomplishments along with a detailed resume and salary requirements.