Client Care Coordinator; Receptionist

Description

At North Penn Animal Hospital, our Client Care Coordinators are the heart of our hospital. They are often the first and last point of contact for our clients and their pets, setting the tone for the compassionate, high‑quality care we’re known for. We’re looking for a friendly, organized, and detail‑oriented team member who is passionate about animals, client service, and teamwork.

The Client Care Coordinator serves as a receptionist and administrative support professional, providing exceptional service to our clients while supporting our doctors, technicians, and management team. This role combines customer care, scheduling, medical record management, and financial transactions in a fast‑paced veterinary hospital environment.

• Uphold and model the NPAH mission and values every day
• Greet clients and patients warmly, professionally, and compassionately
• Answer and triage incoming phone calls, providing information about hospital services and scheduling care
• Schedule appointments and gather complete patient and client information
• Prepare for appointments by retrieving records and preparing forms in advance
• Check clients in and out, review services rendered, explain invoices, and answer questions
• Collect payments, process credit cards, manage payment plans, and balance the cash drawer
• Perform daily follow‑ups, reminders, and client communications
• Identify urgent medical concerns and promptly alert medical staff
• Maintain accurate veterinary medical records and client accounts
• Assist with prescription refill requests and routine medication instructions
• Support over‑the‑counter sales of veterinary products and merchandise
• Open and close the hospital as directed
• Perform end‑of‑day and end‑of‑month procedures and reports
• Assist with clerical duties including mailings, thank‑you cards, reminders, filing, and supply organization
• Work collaboratively with all team members to support patient care and hospital operations
• Perform other duties as assigned

• Strong organizational and multitasking skills
• Excellent verbal and written communication skills
• Outstanding client service and interpersonal skills
• Ability to remain calm, compassionate, and professional with stressed or emotional pet owners
• Attention to detail and comfort working with computer systems and practice management software
• Ability to work independently while also thriving in a team environment
• Familiarity with veterinary terminology is a plus (training provided)

• Frequent standing, walking, bending, stooping, and sitting
• Ability to lift and carry up to 40 lbs frequently and up to 50 lbs occasionally
• Occasional assistance with larger dogs (team support provided)
• Ability to safely handle and restrain animals as needed
• Use of hands for typing, filing, handling products, and assisting clients

• Veterinary hospital setting with exposure to animals, medical equipment, odors, and noise
• Potential exposure to scratches, bites, animal waste, and contagious diseases
• Compliance with OSHA, DEA, and all federal and state animal health regulations required

• Supportive, team‑oriented culture
• Opportunity to make a meaningful difference in the lives of pets and their families
• Fast‑paced, engaging work environment
• A practice that values professionalism, kindness, and collaboration

If you love animals, enjoy helping people, and want to be part of a dedicated veterinary team, we’d love to hear from you.

• Entry level

• Full‑time

• Health Care Provider

• Veterinary Services

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