Customer Service Representative

1-800-GOT-JUNK? Philadelphia is looking for a motivated and confident Residential Sales Dialer to help drive sales, convert warm leads, and deliver an exceptional customer experience. If you enjoy talking to people, overcoming objections, and closing deals—all while supporting a fast-paced operations team—this role is for you.

• Connect with every customer who books an appointment and gather essential project details

• Build value in every call to ensure a smooth handoff to the Truck Team

• Overcome objections and confidently schedule each appointment

• Collaborate with the Truck Team to collect accurate on-site estimate information

• Generate personalized quotes and follow up to convert estimates into confirmed jobs

• Coordinate with Operations to ensure seamless service and communication

• Re-engage customers regarding incomplete or canceled jobs via phone, email, or text

• Keep detailed CRM notes and provide daily activity updates

• Recover lost opportunities and contribute to stronger customer retention

• Stay aware of local competitors and market trends

• Meet and exceed activity expectations: outbound calls, conversions, engagement, and follow-ups

• Monday–Friday: Evenings (approx. 5:00 PM–7:00/8:00 PM)

• Saturday: 9:00 AM–6:00 PM

• Sunday: 10:00 AM–5:00 PM

• $15–$18 per hour

• Base pay + Conversion Bonus

• Opportunity for growth in a high-energy sales environment

• Proven ability to meet or exceed sales metrics

• Strong communication and active listening skills

• Comfortable dialing, selling, and asking for the close

• Excellent phone presence and computer proficiency

• A customer-first mindset with a passion for delivering great service

• Motivated, reliable, and able to work independently

At 1-800-GOT-JUNK? Philadelphia, you’ll be part of a supportive, fast-paced team that values great communication, teamwork, and delivering outstanding customer experiences. This role is perfect for someone looking to grow their sales skills and make a meaningful impact on our business.

We are an equal-opportunity employer. We appreciate all applicants; only those selected for interviews will be contacted.