Title Insurance Processor

Title Insurance Processor

TrustPoint Title, an Investors Title Insurance Company Managed Agency, is looking for a Title Insurance Processor to join the team in Lansing. You’ll play a vital role in keeping our new agency running efficiently by handling clerical tasks, assisting clients, and supporting key office functions. This is a great opportunity for someone who enjoys a dynamic environment and thrives on organization, multitasking, and providing excellent customer service.

• Be the Face of the Agency: Welcome clients, realtors, and loan officers with professionalism and warmth.
• Hands-On Impact: Support real estate transactions by managing administrative and clerical duties.
• Diverse Responsibilities: Engage in order processing, document management, search tracking, and customer communication.
• Growth Potential: Learn the ins and outs of the real estate industry and gain valuable experience.
• Fast-Paced & Collaborative: Work alongside experienced professionals in a dynamic environment.

• Answer and direct phone calls professionally.
• Greet and assist all visitors, including realtors, loan officers, buyers, and sellers.
• Monitor and triage the agency’s general email inbox.
• Provide order updates to closers and underwriters.
• File and organize documents for daily transactions.

• Enter orders into the production system, request title searches and scan accompanying documentation.
• Process change requests for policies, such as amount adjustments.
• Order tax certs, special assessments, HOA docs, and Municipal certs as needed.
• Request payoff information and send and receive authorization forms.
• Track progress and updates in the production system.

• Verify order data and submit requests to searchers.
• Monitor pending orders, log search results, and follow up on late searches.
• Order verbal search updates as requested and communicate findings to lenders.
• Track and log final updates and follow up on outstanding reports.

• Customer Service
  
  Skills:
  
  A friendly, professional, and service-oriented approach.
• Technical
  
  Skills:
  
  Proficiency in Microsoft Office and general computer applications.
• Communication
  
  Skills:
  
  Strong verbal and written abilities.
• Organizational Abilities: Ability to manage multiple tasks efficiently.
• Industry Knowledge: Prior experience in real estate or a related field is a plus.

• Medical Insurance: Includes a free plan option, plus additional choices for employees and their families.
• Dental & Vision Insurance: Comprehensive coverage to keep you and your family covered.
• 401(k) with Employer Contribution: Plan for your future with our competitive retirement benefits.
• Employer-Paid Life Insurance & Long-Term Disability: Financial protection and peace of mind.
• Comprehensive Hands-On Training: Get the tools and support you need to succeed and grow in your role.

Recognized as an industry leader, Investors Title Insurance Company provides residential and commercial title insurance and innovative business solutions for our partners. The company’s financial strength is consistently recognized by rating agencies such as A.M. Best as being among the highest rated in the industry.

The Company is an equal opportunity employer. As such, the Company offers equal employment opportunities without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, veteran status, and other protected class characteristics.

#801835