Relief Secretary​/QCSRR

Responsibilities

Under the supervision of the Customer Services Supervisor, performs a variety of duties such as, answering calls and assisting walk‑ins. Receives and processes request, consent and complaint forms. Prepares letters and documents, data entry, copying, and other duties as assigned. Corresponds with attorneys, consumers, family members, insurance companies, and health providers. Performs a wide variety of secretarial/support tasks which require proficiency in the use of a computer and must exercise independent judgment.

Responsible for carrying out all activities of the program/sub‑unit they support in such a manner that fulfills CMHA‑CEI’s mission, policies and procedures.

• Possession of a High school diploma or G.E.D. equivalency required.
• Two years' secretarial experience or two years' experience involving public contact, interacting with customers in person and via telephone.
• Proficiency in Microsoft Word, Excel, and Outlook is required.
• Ability to become proficient in Smartcare, the agency software that tracks statistical data, services rendered, and bill for services, is required.
• Access to reliable means of transportation for job related use is required.
• Ability to communicate accurately and effectively both in writing and verbally is required.

• Employment offers for this position will be contingent upon the results of a background verification and credentialing procedure consisting of:
  Michigan State Police clearance check, education verification, and verification of an acceptable work history.
• Must pass a Microsoft Word and Excel exam with a proficient score.
• Must be able to pass a pre‑employment 5‑panel drug screen.

Applicants must submit an employment application. Resumes cannot be substituted for the employment application. CMHA‑CEI’s promotion of diversity is fueled by the desire to seek equality of opportunity for all persons. CMHA-CEI is an Equal Opportunity Employer and a Drug Free Workplace.

$18.94 per hour. This is a Relief position, that can be anywhere from 0 to 19 hours a week, and will be scheduled one day per week on an ongoing basis, with the ability to cover additional days based on departmental needs.

Quality, Customer Service, and Recipient Rights/ Lansing, Michigan.