Administrative Assistant - Loan Servicing

Administrative Assistant - Loan Servicing

First National Bank of America’s Loan Servicing Team is looking for a professional, friendly, and highly organized Administrative Assistant with excellent communication skills and a friendly, warm demeanor. This position will provide support to all of First National’s Operations at our office at 2525 Showtime Dr.

This role involves greeting visitors, scheduling meetings, ordering office supplies, coordinating luncheons, and performing other clerical tasks to ensure smooth office operations. The Administrative Assistant will interact with visitors, employees, delivery drivers and staff at our Lansing office, often as a first point of contact. A positive attitude and people skills will be critical to making a great first impression on our visitors!

Monday‑Friday, 8:00 AM – 5:00 PM (40 hours/week)

• Greet visitors, mail carriers and employees with a friendly greeting upon arrival and departure
• Clean and upkeep common areas of the 2525 Showtime Dr location
• Order and stock office supplies for employees
• Plan off‑site meetings for management
• Coordinate on‑site lunches for meetings
• Assist with onboarding for new employees
• Perform other job duties assigned by supervisor including, but not limited to the above‑mentioned responsibilities

• Strong communication skills, including telephone, e‑mail, in‑person interactions and follow‑through
• Ability to prioritize tasks and meet deadlines in a fast‑paced environment
• Technical proficiency with Microsoft Word, Excel, and Outlook
• Friendly demeanor toward visitors, staff and vendors

This position requires regular movement throughout the building and the capability to lift objects weighing up to 15 lbs as part of daily tasks.

• Medical – Multiple plans to choose from, including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium plan
• Discounted childcare
• Pet insurance
• Paid Time Off (PTO)
• 401(k) with employer match

At First National Bank of America, we are looking for exceptional individuals with a "servant’s heart" or a natural humility that recognizes the importance of prioritizing others’ needs. We celebrate and acknowledge efforts that exceed expectations, whether it’s delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.

First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.

Note:

These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.

First National Bank of America is an Equal Opportunity Employer.