Smg-Medical Receptionist

Perform general clerical duties associated with patient services to include: scheduling, greeting, admitting and discharging patients, answering all incoming phone calls, filing, and assisting with maintenance of medical records.

This job description is intended to cover the minimum essential duties assigned on a regular basis. Associates may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

• Greet, interact with, direct patients, visitors and others appropriately. Provide relevant information regarding department procedures, fees, and services. Facilitate referral to physicians and ancillary departments.
• Answer incoming calls, respond to inquiries or appropriately make referral within the department or outside the practice. Open, sort, review and distribute mail.
• Participate in compiling pertinent data for patient demographic records, admit and discharge patients, schedule appointments, refer for tests and other services and take phone notes.
• Complete required forms/reports and enter data into computer, for correct insurance billing. Tabulate receipts, following billing procedures.
• Maintain records/files, obtain authorization forms for services and release of records.
• Operate various standard and/or automated office equipment(computer, calculator, telephone, intercom, copier and fax).
• Assume preceptor role for new clerical assistants

• Other duties as assigned.

• Education – High school diploma or GED
• Specialized Knowledge and Skills – Demonstrates knowledge of CRT keyboard to process transactions.
• 80% accuracy in demographic input
• Demonstrated excellent verbal and written communicaiton skills
• Ability to work in an EMR

University of Michigan Health - Sparrow is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

• Shift Days
• Degree Type / Education Level High School / GED
• Status Full-time Facility Sparrow Medical Group
• Experience Level New Grad