Billing Specialist

Michigan Millers Mutual Insurance Company, an affiliate of Western National Mutual Insurance, is a mutual insurance company, rated A (Excellent) by A.M. Best, with over 140 years of experience serving policyholders' property-and-casualty insurance needs across multiple regions in the United States. We believe in striving for growth without sacrifice and know that our culture creates and cultivates happy and dedicated employees, which we believe gives us the ability to deliver the highest level of customer service.

Michigan Millers is seeking a Billing Specialist to join our team!

The individual in this role will have the opportunity to provide administrative and clerical support to claims team members by maintaining accurate records, assisting with daily operations, and delivering helpful and responsive service to internal and external customers.

• Processes payments received from policyholders and agents.
• Researches and corrects payment application errors.
• Conducts daily reconciliation of account receivable receipts with bank deposits for various payment types.
• Maintains unclaimed property records to ensure compliance with various state requirements.
• Documents procedures and assists in training.
• Manages collection process to ensure timely collection of outstanding balances.
• Performs duties and activities covered by specific instructions, standard practices, and established procedures that generally require some interpretation.
• Gathers input and makes recommendations to solve problems of moderate complexity.
• Deals with moderately complex problems that must be broken down into manageable pieces.
• Sees relationships between problem components and prioritizes them.
• Utilizes available resources to find solutions.
• Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved.
• Performs special projects and other duties as assigned.

• Demonstrated understanding of accounts receivable process.
• Ability to handle multiple priorities.
• Accurate and strong attention to detail.
• Demonstrate ability to thrive in ambiguous situations, remaining flexible and adaptable while confidently navigating uncertainty and shifting priorities.
• Ability to work effectively with staff from all levels in the organization.
• Good organizational, time management, and prioritization skills.
• Ability to meet deadlines and maintain confidentiality.
• Good verbal, written, and interpersonal communication skills.
• Ability to use good judgment and be flexible.
• Ability to work independently.
• High school diploma or equivalent is requested; two-year degree in related field or experience in lieu of degree is accepted.
• Proficient use of various core systems, office and computer equipment, and software packages.

• Previous experience working in a billing department.
• Prior customer service experience.
• At least one year of property-and-casualty experience.

The full hiring range for this role is $19.72 - $23.66 per hour. However, the base pay offered may vary depending on the job-related knowledge, skills, credentials, and experience of each candidate as well as other factors such as the scope and location of the role. Candidates looking for compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications…