Solution Consultant

Overview

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities.

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Overview of Analytics Solution Consultant Job Function: The Presales Solution Consultant is a subject matter expert in Speech Analytics, Quality and Customer Engagement. In this role the Solution Consultant will run the sales engagement through the presales process, including: delivering product demonstrations for customers, partners, and prospects during sales engagements; leading customer discovery sessions; responding to bids, RFPs/RFIs; delivering POCs; building and delivering compelling business cases aligned to customers’ use cases to drive license revenue and customer success.

Partner with customers to help consult and define their Voice of the Customer Analytics and Customer Engagement Management programs. Familiarity with Verint or similar products and/or understanding of Contact Center, cloud technology, call recording, Speech Analytics, Text Analytics, Real Time Speech Analytics, Automated Quality, Natural Language Processing, and Automatic Speech Recognition (ASR).

Primary Objective: The Analytics Presales Solution Consultant is responsible for supporting the sales team in meeting software and SaaS revenue targets through executing a business-driven sales methodology that links our solutions with prospect business drivers.

• Execute the Company’s sales strategies and support achievement of established sales quota. Quota will be based on the assigned practice quota as well as national targets.
• Use a consultative approach with industry knowledge and best practices, along with knowledge of how Verint’s solutions can drive improvement to secure new business and differentiate us from competitors.
• Collaborate with account executives and other pre-sales consultants to derive a winning proposition and sales strategy for new license opportunities.
• Conduct customer/prospect discovery sessions, executive meetings, business case creation (including ROI) strategy sessions, roadmap workshops, and review meetings to secure ongoing knowledge gathering and drive additional business within the customer base or with new prospects.
• Deliver compelling customer demonstrations that showcase capabilities and ROI based on specific customer requirements and needs.
• Generate detailed business reports and action plans identifying areas of strengths and weaknesses within customers/prospects’ operational and business processes, clearly identifying where Verint can offer operational excellence and business advantage.
• Collaborate with the customer/prospect and sales team to develop the appropriate solution bill of materials to drive customer satisfaction and value.
• Provide feedback to cross-functional teams on ways Verint can improve product functionality, consulting services, training offerings, and sales collateral, demo content and messaging.
• Where required, provide continuity through the hand-off phase to services to ensure the customer’s expectations are met.
• Serve as a role model; mentor the sales team, transferring skills/knowledge for solution selling related to Verint Solutions.

• Bachelor’s Degree in Business Administration or equivalent work experience in a business consultancy team within a management consulting solution provider.
• 5+ years of experience in a consulting or presales role with a track record in the complex pre-sales process, preferably in enterprise software solution selling.
• Excellent communication skills to present to a wide range of audiences and convey business and technical concepts clearly through presentations and demos.
• Ability to demonstrate software to executive audiences and create a compelling,…